Landlord Complaint Record: #20-0371

Alan Chau    |    Lexington    ,    Kentucky 40508    Landlord Complaint 20-0371


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED RESOLVED Nov 30, -1


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-0371 Filing Date : Aug 24, 2009
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Alan Chau RENTER : Kept Private
Property Name :      
Address : n/a Address : Kept Private
City, State - Zip : Lexington, Kentucky - 40508. City, State - Zip : Lexington, Kentucky - 40508.
Phone : Kept Private Phone : Kept Private

COMPLAINT :
Fair Resolution according to renter :
  1. Return $200 of deposit for cleaning apartment

RENTAL DETAILS
Address               :   101 Hagerman Ct apt C
City, State - Zip   :   Lexington, Kentucky - 40508.

COMPLAINT DETAILS (from renter)

Moved out and broke lease a month early due to excessive mold and resulting respritory illnesses. Made landlord aware of mold and he procceded to paint over mold in which it grew back shortly. Landlord said I could move out and if I cleaned apartment my deposit would be returned minus the rest of the month's rent($200). Landlord now refuses to return deposit due to broken lease. Also, apartment was cleaned however, landlord states it was not cleaned because of "dirt" on walls. "Dirt" on walls is in fact mold.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (16)
Agent Date Response
Agent Sep 22, 2009 After mediation both parties are happy with the end results. Case Closed.
Agent Sep 22, 2009 CASE CLOSING: Both parties have been provided with ample time to create or make new statements for mediation. Nether have done so. This case is closed as resolved.
Agent Aug 27, 2009 3 DAY RESPONSE PERIOD: Agent is providing both parties with a 3 day response period. Either party can make final statements before the case is closed. Following the 3 day period the case will be closed.
Agent Aug 27, 2009 FINAL: Landlord is not willing to refund any portion of the deposit. He said he has been fair.
Agent Aug 27, 2009 MOLD PROBLEM: Landlord stated that a water line had been leaking from the air conditioner. He was not aware of the problem until mold had started to grow. Landlord claims he took care of the mold as soon as he found out, therefore there is no cause to state that this is the reason the tenants moved. Tenants had told him that they could no longer afford the unit and needed to move.
Agent Aug 27, 2009 LANDLORD JUSTIFICATION: Landlord stated that he can collect for the entire lease term, but was nice enough to allow the tenant to break the agreement early. The forfeited deposit is more than fair. Landlord is not willing to refund any of the deposit since the tenants breached their agreement.
Agent Aug 27, 2009 LANDLORD RESPONSE: Landlord states that the tenant had a one year lease which was terminated eary due to the tenants relationship separation. Tenant requested to move early since the rent could not be afforded by one person. Landlord allowed tenant to break lease early but charge the deposit as a lease termination fee.
Agent Aug 27, 2009 LANDLORD CONTACTED; Agent contacted Alan Chau to request mailing address. Landlord was willing to mediate over phone and did not want anything to be mailed.
Agent Aug 27, 2009 TENANT CONTACTED: Agent contacted tentant to request a mailing address. Tenant did not have a mailing address. Agent will attempt to get address from landlord.
Agent Aug 27, 2009 ADDRESS LOOK-UP: Agent has attempted to track down the landlords address by doing a phone directory search. No results found.
Agent Aug 27, 2009 MAILING ERROR: Tenant did not provide a mailing address... the mediation notice cannot be mailed.
Agent Aug 27, 2009 PENDING LANDLORD RESPONSE: Management has been sent a Mediation Notice via USPS First Class mail. Landlord is provided with 3 business days to respond after arrival of letter. It is expected that the letter should arrive within 3 business days. Pending Landlord Response...
Agent Aug 27, 2009 BONDED COPY: A bonded copy of the case has been prepared and will be sent with the Notice of Mediation.
Agent Aug 27, 2009 CASE REVIEW: Agent has reviewed the complaint and is preparing a written Notice of Mediation. The written letter will provide management with 3 days to respond to mediation.
Agent Aug 27, 2009 CASE ACCEPTED: Case has been accepted by Agent S. Paxton. Agent is preparing to review the case for mediaiton.
Agent Aug 27, 2009 CASE ASSIGNED: Case has been assigned to Agent S. Paxton. Pending Agent Acceptance...