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Landlord Complaint Record: #20-0418

Royal Vista Mobile Home Park    |    Mr. Richard Dupuis(Owner), Mr. David Dupuis(Manager, Son)    |    Lafayette ?    ,    Louisiana ????    Landlord Complaint 20-0418

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CASE CLOSED

RESOLVED

Nov 30, -1

RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

RENTAL DETAILS
Address               :   200 dula City, State - Zip   :   Youngsville, Louisiana - 70592.

COMPLAINT DETAILS (from renter)
Lot rent includes water. I have only a trickle of water. Very hard to take shower, do laundry or even fill water for my dogs. I have complained for over a year, was told it was my pipes. I hired a plumber to check my lines and he says it is the main line coming onto the lot to my home. Manager said he would fix it but now says it is my problem. Also water comes out muddy looking at times, and smells swampy at times. All the neighbors surrounding my home has water pressure.

INVESTIGATING AGENT - REMARKS (30)
Agent	Date	Response
Agent Dec 1, 2009 After mediation both parties are happy with the end results. Case Closed. Agent Dec 1, 2009 NO FURTHER RESPONSE: Agent has not received any further response to this case. Due to the lack of response, it is assumed this case is resolved. Agent has provided a reasonable time frame for additional responses. Due to inactivity the agent has no choice but to close this case as resolved. Agent Nov 17, 2009 1 WEEK EXTENSION: This case will remain open for a week pending data from the tenant. Agent Nov 17, 2009 PENDING FURTHER DATA: The tenant feels that the problem is still not fixed. According to the tenant the landlord replaced only 2 feet of line and not the entire line from trailer to street. Agent has discussed with the tenant about additional documentation or solutions that may be viable such as a line clean-out. Pending Tenant Response... Agent Nov 17, 2009 CURRENT PROBLEM: The landlord has acted in good faith to repair the lines. A increase of water has resulted. As per the original plumbers note it did not quote the actual problem as to why the pressure was low, only that is was do to exterior lines. The landlord has fixed the exterior line and feels justified with the results. Agent Nov 17, 2009 POSSIBLE CITY WATER ISSUE: The tenant may want to see if the city water department has a way to test the lines. It could be a problem stemming from their system due to an older neighborhood etc. Agent Nov 17, 2009 CONCERNING RESULTS: As per mediation agreement the owner did agree to fix the line. It appears that the work has been completed and has resulted in better water pressure. If the tenant still feels that there is a problem with the water pressure she may hire a plumber to re-diagnose the problem. The Owner feels he has been fair with the repair and that it has improved the pressure, thus he feels that he not not further responsible. Agent Nov 17, 2009 LICENSED PLUMBER CONCERN: Agent was aware that the job was going to be completed by David and his maintenance crew. Since the plumbing problem is on his party, he has right to do the repair himself. It is suggested to use a licensed plumber, but it is his right to repair it himself. Agent Nov 16, 2009 MEDIATION AGREEMENT: David Dupuis has agreed to repair the water line, in order to restore water pressure. David has scheduled the repair to start tomorrow morning at 9am. Water to the park will need to be shut-off during the repair. It is expected that the repair should be completed tomorrow. Pending update... Agent Nov 13, 2009 PENDING RESPONSE: Case is pending response from landlord. Agent Nov 13, 2009 CALL TO LANDLORD: Agent has left a detailed message for David Dupuis concerning the current status of the complaint. Agent has requested that management hire a licensed plumber to check and fix the lines. Agent has provided the landlord with the following options to respond: Online, Phone, Fax or email. Agent Nov 13, 2009 LANDLORD RESPONSE: Landlord has provided the agent with a voicemail. Agent has scheduled to call the landlord. Pending Call... Agent Nov 11, 2009 PENDING LANDLORD RESPONSE: Agent has provide Royal Vista Mobile Home Park with 3 full business days to respond and comply. Pending Response from landlord... Agent Nov 11, 2009 FAX DIGITIZED AND VIEWABLE ONLINE: http://www.rentalprotectionagency.com/uploads/files/Plumber-Statement.pdf Agent Nov 11, 2009 PLUMBER STATEMENT: RPA Verified Statement; "Came out due to low water pressure. Checked water lines and found it to have problem in water pipes feeding lot" Agent Nov 10, 2009 PLUMBER STATEMENT: Tenant will be faxing a copy of the letter from a State licensed plumber stating that the trailer has been tested and that the water pressure issue is due to main line and not the trailer itself. Pending Letter... Agent Nov 10, 2009 TENANT CONTACTED: Agent has contacted "Beverly" to update her on the statement made by landlord. Agent was informed that a plumber has tested the trailer and has found the trailer to be in complete working order. Agent Nov 10, 2009 LANDLORD RESPONSE: Landlord states that the water has been tested on the outside of the trailer and that it is testing within a pressure range of 40 to 45 lbs. Manager claims that the pressure problem is due to trailer and not to park. Agent Nov 10, 2009 CALL TO TENANT: Agent called tenant at 337-857-6525 to inform her that the Notices that were mailed had been returned due to insufficient address. Agent sent them to 220 Doucet Road. Agent has since followed up with the landlord via phone and is pending a response. Agent Nov 10, 2009 FOLLOW-UP to LANDLORD: Agent has contacted the landlord directly via phone. Agent left a detailed message concerning the complaint. Pending Response... Agent Oct 27, 2009 LANDLORD PHONE: Mr. Richard Dupuis 337-981-8482 Agent Oct 27, 2009 LANDLORD ADDRESS: Mr. Richard Dupuis | 220 Doucet Road | Lafayett | Louisiana | 70503 Agent Oct 27, 2009 ADDRESS ISSUE: Tenant did not provide a mailing address or phone number for management. Agent has tracked down the address of the owner and his phone number. Agent Oct 27, 2009 PENDING LANDLORD RESPONSE: Case is pending a response from management. Agent Oct 27, 2009 DUPLICATE MAILING SENT: Agent has prepared a 2nd copy of the notice to be send via USPS first class mail in case the certified copy is refused by landlord. Agent Oct 27, 2009 CERTIFIED MAILING PREPARED: Agent has prepared the notice and sending it via USPS Certified Mail. Tracking number is 7005 0390 0004 8213 0794. Delivery status can be checked at www.USPS.com Pending Delivery... Agent Oct 27, 2009 PENDING MAILING: Agent will be creating and sending a Bonded Copy of the Case and a Notice of Mediation via USPS. Pending Mailing... Agent Oct 27, 2009 CASE ACCEPTED: Agent has accepted the case and is pending a review for mediation. Agent Oct 27, 2009 CASE REVIEW: Agent has reviewed the case and is preparing a written notice of mediation. Agent Oct 27, 2009 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending Case Acceptance...