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CASE CLOSED |
MEDIATION REFUSED |
Dec 8, 2010 |
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RENTAL DETAILS |
Address : 6402 North 162nd Terrace Circle
City, State - Zip : Omaha, Nebraska - 68135. |
COMPLAINT DETAILS (from renter) |
I have lived in this rental property for only 2 months. I have had problems with the AC/Heating unit. The landlord keeps patching it and i keep having same problem. I have 4 small children and it is getting cold out there is no way to heat home only if i go purchase space heaters. The landlord Helen Cheng has treaten to evict my family and now is saying she wants to raise the rent. I told her i will not pay more her statement was I make enough money i won't have a problem paying it. She has contacted my work, Home, and cell it is to the point that she is harrasing my family all i wanted to for her to fix unit. Now it has become a mess. Now i want all moneys paid to her and i want out of this contract.
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INVESTIGATING AGENT - REMARKS (14) |
Agent |
Date |
Response |
Agent |
Nov 17, 2010 |
CASE CLOSURE: Tenant has become non-responsive. However, the case will be extended 1 week in order to allow the tenant to update the agent on this case. Pending final week. |
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Agent |
Nov 1, 2010 |
NO RESPONSE: Agent has not received a response from the tenant. Agent will make an additional attempt to contact the tenant. |
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Agent |
Oct 20, 2010 |
REQUEST FROM TENANT: Agent is requesting that the tenant follow-up on the case to inform the Agent if the landlord has done anything to resolve this complaint. Pending tenant update... |
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Agent |
Oct 20, 2010 |
LANDLORD NON-RESPONSIVE: Landlord has not officially responded to the RPA despite repeated reasonable attempts by the Agent.
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Agent |
Oct 6, 2010 |
FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response... |
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Agent |
Oct 6, 2010 |
PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response. |
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Agent |
Oct 6, 2010 |
MANAGEMENT REFUSAL TO SIGN: Management has refused to sign for the official notice sent to management. However, agent has also sent a duplicate mailing of the notice which was delivered on SEPTEMBER 29, 2010 at 12:42pm |
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Agent |
Sep 25, 2010 |
CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7009 2820 0000 7830 8183
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. |
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Agent |
Sep 25, 2010 |
LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: OCT 1 2010, by 7pm |
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Agent |
Sep 25, 2010 |
MAILING PREPARED: Agent has prepared case for mailing. |
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Agent |
Sep 24, 2010 |
TENANT CONTACTED: As per request, agent contacted the tenant by phone. Agent left a voicemail. |
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Agent |
Sep 24, 2010 |
CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork. |
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Agent |
Sep 24, 2010 |
CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details. |
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Agent |
Sep 24, 2010 |
CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance. |
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