Landlord Complaint Record: #20-0860

Helen Cheng    |    Omaha    ,    Nebraska     Landlord Complaint 20-0860


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CASE CLOSED MEDIATION REFUSED Dec 8, 2010


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-0860 Filing Date : Sep 23, 2010
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Helen Cheng RENTER : Kept Private
Property Name :      
Address : 15679 webster st Address : Kept Private
City, State - Zip : Omaha, Nebraska - . City, State - Zip : Omaha, Nebraska - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of Agreement
Fair Resolution according to renter :
  1. refund of all rent paid and out of contract

RENTAL DETAILS
Address               :   6402 North 162nd Terrace Circle
City, State - Zip   :   Omaha, Nebraska - 68135.

COMPLAINT DETAILS (from renter)

I have lived in this rental property for only 2 months. I have had problems with the AC/Heating unit. The landlord keeps patching it and i keep having same problem. I have 4 small children and it is getting cold out there is no way to heat home only if i go purchase space heaters. The landlord Helen Cheng has treaten to evict my family and now is saying she wants to raise the rent. I told her i will not pay more her statement was I make enough money i won't have a problem paying it. She has contacted my work, Home, and cell it is to the point that she is harrasing my family all i wanted to for her to fix unit. Now it has become a mess. Now i want all moneys paid to her and i want out of this contract.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
Agent Nov 17, 2010 CASE CLOSURE: Tenant has become non-responsive. However, the case will be extended 1 week in order to allow the tenant to update the agent on this case. Pending final week.
Agent Nov 1, 2010 NO RESPONSE: Agent has not received a response from the tenant. Agent will make an additional attempt to contact the tenant.
Agent Oct 20, 2010 REQUEST FROM TENANT: Agent is requesting that the tenant follow-up on the case to inform the Agent if the landlord has done anything to resolve this complaint. Pending tenant update...
Agent Oct 20, 2010 LANDLORD NON-RESPONSIVE: Landlord has not officially responded to the RPA despite repeated reasonable attempts by the Agent.
Agent Oct 6, 2010 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Oct 6, 2010 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Oct 6, 2010 MANAGEMENT REFUSAL TO SIGN: Management has refused to sign for the official notice sent to management. However, agent has also sent a duplicate mailing of the notice which was delivered on SEPTEMBER 29, 2010 at 12:42pm
Agent Sep 25, 2010 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7009 2820 0000 7830 8183 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Sep 25, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: OCT 1 2010, by 7pm
Agent Sep 25, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 24, 2010 TENANT CONTACTED: As per request, agent contacted the tenant by phone. Agent left a voicemail.
Agent Sep 24, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 24, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 24, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.