Landlord Complaint Record: #20-0871

Summerplace Apartment    |    Deborah    |    Des Moines    ,    Iowa     Landlord Complaint 20-0871


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED RESOLVED Oct 11, 2010


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-0871 Filing Date : Sep 29, 2010
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Deborah RENTER : Kept Private
Property Name : Summerplace Apartment      
Address : 5209 SW 9 St Address : Kept Private
City, State - Zip : Des Moines, Iowa - . City, State - Zip : Wes Des Moines, Iowa - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Rent deposit refund
Fair Resolution according to renter :
  1. Refund $300 deposit

RENTAL DETAILS
Address               :   1233 Prairie View Drive Apt 273
City, State - Zip   :   Wes Des Moines, Iowa - 50266.

COMPLAINT DETAILS (from renter)

I vacated my apart in June 2010, I keep calling my landlord and was able to get a hold of her twice. She said that she would call me back regarding the status but she never did. It's been over two months and I still haven't got my deposit check back. I never got delayed on paying my rent and now they can't give my money back. I want my full deposit refund.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
Agent Oct 11, 2010 Email From tenant: I would just like to inform you that I've finally got my check yesterday. Thank you very much for the help. I'm positive that if didn't file a complaint, I probably haven't gotten my deposit back. Thank you once again.
Agent Oct 11, 2010 TENANT RESPONSE: Tenant has confirmed that he received his deposit back. Case Resolved.
Agent Sep 29, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: October 7, 2010 by 7pm
Agent Sep 29, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Sep 29, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 29, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Sep 29, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 29, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 29, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.