Landlord Complaint Record: #20-1226

Mallard Cove    |    Lauren,Amber    |    Greenville Rd    ,    South Carolina 29615    Landlord Complaint 20-1226


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CASE CLOSED FORCE REQUIRED Mar 11, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1226 Filing Date : Jan 25, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Lauren,Amber RENTER : Kept Private
Property Name : Mallard Cove      
Address : 15 Villa Rd Address : Kept Private
City, State - Zip : Greenville Rd, South Carolina - 29615. City, State - Zip : Greenville, South Carolina - 29615.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbug Infection
Fair Resolution according to renter :
  1. Landlord covers all costs, including but not limited to the RPA filing fee of $35.

RENTAL DETAILS
Address               :   15 Villa Road #289
City, State - Zip   :   Greenville, South Carolina - 29615.

COMPLAINT DETAILS (from renter)

Property manager wishes us to pay 50% of treatment. We look forward to having a good night at rest, without worrying about being bitten. The constant itching and unease is enough to make for an uncomfortable feeling in our own "home."

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Mar 11, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Feb 24, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Feb 24, 2011 LANDLORD REFUSAL: The landlord has refused to cooperate with the RPA to resolve this complaint. The landlord has been provided with multiple opportunities and has refused all reasonable request. Mediation is no longer applicable due to the landlords refusal to respond.
Agent Feb 9, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Feb 9, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jan 28, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: February 7, 2011 by 7pm
Agent Jan 28, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jan 28, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jan 28, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jan 28, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jan 28, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jan 28, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.