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| CASE CLOSED |
MET MINIMUM REQUIREMENT |
Apr 29, 2011 |
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| RENTAL DETAILS |
Address : 9123 HAMILTON CIR
City, State - Zip : WASHINGTON, MI - 48094 3947. |
| COMPLAINT DETAILS (from renter) |
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We live in a townhouse style apartment, two levels with a basement. No one lives above or below us. Our landlord contacted by phone months ago regarding a complaint from one of our neighbors that they heard "banging" and "stomping" coming from our apartment. We have 3 children under the age of 5 so the use of child safety gates on our stairway is essential to their safety. Our only guess is possibly they are hearing when these gates shut, however they are by no means loud even in our own apartment. We then received another call from the landlord manager who again received another complaint of the same nature, from the same person.
We just received an official "warning notice" from our landlord manager citing "excessive noise" during the afternoon of 3/16/2011. We feel at this point it is becoming harassment from our neighbor/landlord manager because as a working family with 3 young children, we are typically in bed by 9 or 10 pm and do not create disturbances beyond normal children just playing. Nowhere in our lease did it state that we would be unable to use safety gates for our children, nor did it state we would be subjected to harassment for doing so. The landlord has never received any complaints from the neighbor on the other side of us, reaffirming the fact that this is probably more of a personal issue this neighbor has rather than a valid complaint. We have held a flawless rental history, free of any noise or any complaints for the 6 years we have rented properties.
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| INVESTIGATING AGENT - REMARKS (11) |
| Agent |
Date |
Response |
| Agent |
Apr 29, 2011 |
NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed. |
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| Agent |
Apr 12, 2011 |
CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates. |
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| Agent |
Apr 6, 2011 |
FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response... |
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| Agent |
Apr 6, 2011 |
PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response. |
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| Agent |
Mar 26, 2011 |
LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: April 4, 2011 by 7pm |
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| Agent |
Mar 26, 2011 |
EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response. |
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| Agent |
Mar 26, 2011 |
MAILING PREPARED: Agent has prepared case for mailing. |
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| Agent |
Mar 26, 2011 |
COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing... |
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| Agent |
Mar 26, 2011 |
CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork. |
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| Agent |
Mar 26, 2011 |
CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details. |
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| Agent |
Mar 26, 2011 |
CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance. |
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