Landlord Complaint Record: #20-1372

Pavilion at Twin Creek Apartments    |    Jessica    |    Bellevue    ,    Nebraska 68123    Landlord Complaint 20-1372


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CASE CLOSED FORCE REQUIRED Apr 29, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1372 Filing Date : Mar 21, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Apr 19, 2011
: This is an exact copy of the complaint notice prepared and mailed to the landlord.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Jessica RENTER : Kept Private
Property Name : Pavilion at Twin Creek Apartments      
Address : 4007 Raynor Parkway Address : Kept Private
City, State - Zip : Bellevue, Nebraska - 68123. City, State - Zip : Bellevue, Nebraska - 68123.
Phone : Kept Private Phone : Kept Private

COMPLAINT : No return of security deposit
Fair Resolution according to renter :
  1. 1. Refund $450 deposit, 2. Reimburse RPA Fees

RENTAL DETAILS
Address               :   4003 RAYNOR PKWY APT 1110
City, State - Zip   :   BELLEVUE, NE - 68123 6112.

COMPLAINT DETAILS (from renter)

Our lease ended January 4th of this year, and we had a final walk through before we moved out, which they said everything looked good. They said we would receive our deposit in a month (I was unaware of the 14 day law in NE at this time). We called in about 2 weeks to check up on it and see if we had any charges which, they listed off a numerous amount of charges which we were planning on disputing once we got the bill. They said they would send the itemized list of charges and that we should get it in a few days. I called the apartment about 3 more times since then asking for either our security deposit refund or an itemized bill, and while they insisted every time we would receive it in a few days, we still didn't receive anything. On Monday, February 28th, I mailed a letter to their office with my demand for the security deposit in full, or else an itemized list of the charges, I gave them our forwarding address and explained the law states that they have 14 days to send me the refund or bill. They did not respond at all and it's now almost a month later. I believe, according to Nebraska law, that I am now due my full deposit refund, which is $450, since they did not comply.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Apr 29, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Apr 19, 2011 FINAL CALL: The agent has made a final call to the landlord. A detailed message has been left with a request to respond to the complaint within 3 business days. Pending response...
Agent Apr 19, 2011 LANDLORD NON-RESPONSIVE: Landlord has failed to respond to both written and verbal request. The Agent will contact the landlord again to request an immediate response.
Agent Apr 12, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Apr 12, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Mar 26, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: April 4, 2011 by 7pm
Agent Mar 26, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Mar 26, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Mar 26, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Mar 26, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Mar 26, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Mar 26, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.