Landlord Complaint Record: #20-1458

Cherry Creek Apartments    |    Sarah    |    Manchester    ,    Missouri 63021    Landlord Complaint 20-1458


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CASE CLOSED MET MINIMUM REQUIREMENT Jun 2, 2011


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 20-1458 Filing Date : Apr 28, 2011
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Sarah RENTER : Kept Private
Property Name : Cherry Creek Apartments      
Address : 240 Hickory Hedge Dr Address : Kept Private
City, State - Zip : Manchester, Missouri - 63021. City, State - Zip : Manchester, Missouri - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Remove bed bugs at their costs because we did not have them before we moved in.

RENTAL DETAILS
Address               :   316 Hickory Hedge Dr
City, State - Zip   :   Manchester, Missouri - 63021.

COMPLAINT DETAILS (from renter)

Landlord refuses to pay costs to remove bed bugs.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord May 4, 2011 68.188.100.13 As the Property Manager of Cherry Creek Apartments, I have been authorized to respond to this complaint as follows: On February 8th, 2011, Christopher Hertzelle took possession of 316 Hickory Hedge Drive. We are confident that there were no bed bugs present in the unit at the time. When we were notified that he currently had an insect problem, we had his apartment exterminated, at no cost to him, within72 hours and our exterminator took a sample of the insects that the resident had saved for him to determine what they were. When we were notified that the insects were, in fact, bed bugs the tenant was notified that our exterminator was available the following day to perform a treatment specific for bed bugs but that he would be responsible for the cost since the insects were not present when he moved in. During my phone conversation with the tenant on 4/30/11, he implied that he would pay for the next day's extermination and requested a letter specifying what would happen (regarding his responsibility for costs) if further treatments were necessary. The extermination was completed on Friday, 5/1/11, and at that time we had the surrounding apartments inspected for bed bugs since the tenant stated that he thought they must have come from another apartment. There were no other bed bugs found in the surrounding area. We have taken all necessary steps to rectify this problem and we standby our initial decision that Mr. Hertzelle is responsible to repay us for the cost of this treatment. His apartment will be reinspected, at no charge, by our exterminator on Thursday, 5/5/11, to determine if further treatments are needed.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Jun 2, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent May 20, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent May 12, 2011 LANDLORD RESPONSE: The landlord has responded to the complaint. The tenant has the right to respond. Pending response...
Agent Apr 29, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9606 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Apr 29, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: May 9th, 2011 by 7pm
Agent Apr 29, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Apr 29, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Apr 29, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Apr 29, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Apr 29, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Apr 29, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.