Landlord Complaint Record: #20-1501

Parc Lakewood Apartments    |    April Wilkie    |    Luling    ,    Louisiana 70070    Landlord Complaint 20-1501


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CASE CLOSED RESOLVED Jul 10, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1501 Filing Date : May 16, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private LandLord Jun 16, 2011
Landlord Faxed response addressing the concerns of this complaint.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : April Wilkie RENTER : Kept Private
Property Name : Parc Lakewood Apartments      
Address : 121 Lakewood Drive Apt 12-A Address : Kept Private
City, State - Zip : Luling, Louisiana - 70070. City, State - Zip : Hahnville, Louisiana - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : I just recently moved in the apartment to find that bed bugs are in there.
Fair Resolution according to renter :
  1. I want the landlord to pay for the bed bugs terminated.

RENTAL DETAILS
Address               :   121 Lakewood Dr. Apt # 3
City, State - Zip   :   Luling, Louisiana - 70070.

COMPLAINT DETAILS (from renter)

I did not have this problem where I resided before, I ask them to take care of the problem, they are trying to indicate I had problem previously, which is a lie because I have proof, my kids have never had these bites before when they a check up from their doctor.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Jul 10, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jun 16, 2011 LANDLORD RESOLUTION: According to the landlord this problem is resolved.
Agent Jun 16, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Jun 2, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jun 2, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent May 20, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: May 30, 2011 by 7pm
Agent May 20, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent May 20, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent May 20, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent May 20, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent May 20, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent May 20, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.