Landlord Complaint Record: #20-1602

Village Green Apartments    |    Julie, Beverley, Sarah    |    Chesterfield    ,    Missouri 63017    Landlord Complaint 20-1602


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CASE CLOSED MET MINIMUM REQUIREMENT Jul 10, 2011


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 20-1602 Filing Date : Jun 5, 2011
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Julie, Beverley, Sarah RENTER : Kept Private
Property Name : Village Green Apartments      
Address : 14441 Village Green Parkway Address : Kept Private
City, State - Zip : Chesterfield, Missouri - 63017. City, State - Zip : Chesterfield, Missouri - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs Infestation
Fair Resolution according to renter :
  1. Resolve the infestation
  2. Reimburse for doctor's fees, $200
  3. Reimburse for furniture, $725
  4. Reimburse for cost of laundry, $75.00
  5. Reimburse for RPA fees, $35.00

RENTAL DETAILS
Address               :   2230 Village Green Parkway #7
City, State - Zip   :   Chesterfield, Missouri - 63017.

COMPLAINT DETAILS (from renter)

Landlord has attempted to deal with the problem through their exterminator. Although they have only sprayed twice in the two month period. After each spray, the infestation just gets worse. Second income has been lost, as I can no longer run a home daycare here anymore until this problem is fixed. We were instructed to vacuum. We have done everything that they have instructed us to do. We have a one year old son, and I am currently pregnant. My doctor has told me it is a unsafe environment especially for me to be having all of these bites. Infection is a serious concern to him during my pregnancy. Also not an approved environment by the pediatrician for our son or our new baby to come. We have asked to be moved to a new apartment... but they keep putting it off and wanting to talk to their exterminator and then get back to us. We understand it is a process to get rid of the bugs, but the process should not be for us to be living in an un-habitable apartment. Other methods of killing the bed bugs should be used as the spraying is clearly not working at all... and making things worse.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Jun 22, 2011 68.188.100.189 Our office was notified of a bed bug issue on 5/19/11 - our exterminator came out that day and treated the apartment. Since then our exterminator has treated the apartment 3 times. After speaking with the residents I allowed them to transfer to a two bedroom apartment on 6/17/11 so this issue is considered resolved. I cannot address the loss of income due to the home daycare - our terms and conditions prohibit this. We do not allow residents to conduct any kind of business including child care services in the premises.

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Jul 10, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jun 24, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Jun 15, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: June 22, 2011 by 7pm
Agent Jun 15, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jun 15, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jun 15, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jun 15, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jun 15, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jun 15, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.