Landlord Complaint Record: #20-1652

Berrien Woods    |    Gail Lyvers (my landlord)    |    Niles    ,    Michigan 49120    Landlord Complaint 20-1652


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CASE CLOSED FORCE REQUIRED Jul 30, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1652 Filing Date : Jun 22, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Gail Lyvers (my landlord) RENTER : Kept Private
Property Name : Berrien Woods      
Address : 1900 East Main St. Address : Kept Private
City, State - Zip : Niles, Michigan - 49120. City, State - Zip : Niles, Michigan - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : My landlord wont pay for bed bug treatment.
Fair Resolution according to renter :
  1. I would like my landlord to pay for the extermination treatment of $700.

RENTAL DETAILS
Address               :   1205 WOODS EDGE DR
City, State - Zip   :   NILES, MI - 49120 5835.

COMPLAINT DETAILS (from renter)

My fiancee and I just moved to a new apartment from another in the same complex a little over a month ago. We never had any issues of bed bugs before. About 2-2 and a half weeks ago I started noticing bites all over my arms and legs as well as two on my face. I thought we might of had a few mosquitoes in the house. But after searching and closing up the house I was still getting bitten up. I then went on to search my bite description when I came across bed bugs (Which I wasn't even aware existed). I went on to look into where there would be hiding because I had not seen any bugs. I tore my room apart and ended up finding 3 bugs, 1 on the wall and 2 on the floor behind my headboard. We went directly to the landlord with the bugs in a plastic back in between clear tape. She then told us that it was our responsibility to pay for it and that we could work out a payment plan through them to add it to our rent. Even though they couldn't have came from us. No used or new furniture brought in, no house guests, no traveling, only moving from our old apartment (where we did not have them) to the new apartment in the same complex where all the sudden I was getting bit up. I don't feel it should be my responsibility to pay for the treatment. We do not have the money right now. My wedding is in a few weeks so I have not been staying in the apartment because I don't want to be covered in bites on my wedding day. I need help as soon as possible. Please Help.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Jul 30, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Jul 30, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jul 15, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Jul 9, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jul 9, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jun 27, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9354 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Jun 27, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: July 6th, 2011 by 7pm
Agent Jun 27, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jun 27, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jun 27, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jun 27, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jun 27, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jun 27, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.