Landlord Complaint Record: #20-1710

Rochester Place Apartments    |    Melissa    |    Rochester    ,    Michigan 48307    Landlord Complaint 20-1710


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED MEDIATION REFUSED Oct 17, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1710 Filing Date : Jul 7, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Melissa RENTER : Kept Private
Property Name : Rochester Place Apartments      
Address : 1016 Ironwood Court Address : Kept Private
City, State - Zip : Rochester, Michigan - 48307. City, State - Zip : Rochester, Michigan - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Mold, Leaking Faucets, Bed Bugs
Fair Resolution according to renter :
  1. I want out of my lease with no charges, and a reimbursement for a new matress and box spring

RENTAL DETAILS
Address               :   1159 IRONWOOD CT APT 4
City, State - Zip   :   ROCHESTER, MI - 48307 1280.

COMPLAINT DETAILS (from renter)

They always say they are going to fix it, but never fix the problem completley. My fan has been not working causing mold on the ceiling in bathroom and twice they have told me that none of the fans work as well as ask if we take hot showers..like it is our fault. They know about moisture in windows and tell us to just wipe the window sills yet a lot of mold is growing in them.. We currently got bed bugs and it took them two weeks to fix the problem, one week to inspect and one week to spray. When we returned to our apartment we still found live bed bugs in our bedroom window. They did not treat the problem correctly. We have not lived in our apartment for almost three weeks. We have a copy of a letter saying that we were to want our rent pro rated for the two weeks we did not live there. They agreed and said to bring in a letter, but when I looked online to veiw payment, my rent showed $595.00 for the month of July.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Jul 30, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Jul 20, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jul 20, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jul 10, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: July 18, 2011 by 7pm
Agent Jul 9, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jul 9, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jul 9, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jul 9, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jul 9, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jul 9, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jul 9, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.