Landlord Complaint Record: #20-1776

Rent with Eddie    |    Eddie Passadore    |    Portland    ,    Oregon 97229    Landlord Complaint 20-1776


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CASE CLOSED CASE DROPPED Jul 30, 2011


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 20-1776 Filing Date : Jul 27, 2011
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Eddie Passadore RENTER : Kept Private
Property Name : Rent with Eddie      
Address : 13560 NW SPRINGVILLE ROAD Address : Kept Private
City, State - Zip : Portland, Oregon - 97229. City, State - Zip : Portland, Oregon - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Unlawful fees
Fair Resolution according to renter :
  1. Refund of cleaning fee $250
  2. Refund of pet fee and deposit $300
  3. Refund of marketing fee $662.50
  4. Refund of carpet cleaning fee $350

RENTAL DETAILS
Address               :   6255 NE CARILLION DR UNIT 202
City, State - Zip   :   HILLSBORO, OR - 97124 8106.

COMPLAINT DETAILS (from renter)

The landlord collected from us pet and cleaning fees, although neither was allowed under Oregon law at the time we signed our lease. The early termination policy given to us at the time we signed the lease stated the penalty would be two month??s rent, although Oregon law only allows a maximum of 1 ½ month??s rent. When we needed to use the early termination policy, we actively participated in marketing the unit, kept the unit in show-ready condition, and adhered to all of the landlord??s requests. Despite this, the landlord decided to add an additional ??marketing fee,? and carpet cleaning fee as penalties for terminating the lease early, though these were not in the original lease nor specified in the company??s early termination policy. The landlord did not actively seek new tenants for the unit, although Oregon law requires him to do so; he posted ads with incorrect information, he raised the rental rate, and he attempted to charge prospective tenants extraordinary deposits causing two of the three prospective tenants to withdraw their applications. Additionally, we were given only one week??s notice to vacate after new tenants were located. When we explained that the short time-frame would mean added expense because we would need to hire movers (I was just home from the hospital with a newborn baby) the landlord assured us that we would receive our entire deposit back since he had seen that the unit was in excellent condition, and that he would waive the marketing fee. However, we were instead charged for the marketing fee, routine cleaning and turnover, carpet cleaning, and the pet fee. The landlord confirmed that the unit was left in excellent condition and there was no damage to the unit beyond normal wear and tear. We have photographs of the property at our move-in and our move-out, witnesses to its condition, and copies of all of our correspondences with the landlord.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (1)
Agent Date Response
Agent Jul 30, 2011 CASED DROPPED: The RPA will not be handling this complaint case. This case has been dropped.