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| CASE CLOSED |
CASE DROPPED |
Jul 30, 2011 |
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| RENTAL DETAILS |
Address : 6255 NE CARILLION DR UNIT 202
City, State - Zip : HILLSBORO, OR - 97124 8106. |
| COMPLAINT DETAILS (from renter) |
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The landlord collected from us pet and cleaning fees, although neither was allowed under Oregon law at the time we signed our lease. The early termination policy given to us at the time we signed the lease stated the penalty would be two month??s rent, although Oregon law only allows a maximum of 1 ½ month??s rent. When we needed to use the early termination policy, we actively participated in marketing the unit, kept the unit in show-ready condition, and adhered to all of the landlord??s requests. Despite this, the landlord decided to add an additional ??marketing fee,? and carpet cleaning fee as penalties for terminating the lease early, though these were not in the original lease nor specified in the company??s early termination policy. The landlord did not actively seek new tenants for the unit, although Oregon law requires him to do so; he posted ads with incorrect information, he raised the rental rate, and he attempted to charge prospective tenants extraordinary deposits causing two of the three prospective tenants to withdraw their applications. Additionally, we were given only one week??s notice to vacate after new tenants were located. When we explained that the short time-frame would mean added expense because we would need to hire movers (I was just home from the hospital with a newborn baby) the landlord assured us that we would receive our entire deposit back since he had seen that the unit was in excellent condition, and that he would waive the marketing fee. However, we were instead charged for the marketing fee, routine cleaning and turnover, carpet cleaning, and the pet fee. The landlord confirmed that the unit was left in excellent condition and there was no damage to the unit beyond normal wear and tear. We have photographs of the property at our move-in and our move-out, witnesses to its condition, and copies of all of our correspondences with the landlord.
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| INVESTIGATING AGENT - REMARKS (1) |
| Agent |
Date |
Response |
| Agent |
Jul 30, 2011 |
CASED DROPPED: The RPA will not be handling this complaint case. This case has been dropped. |
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