Landlord Complaint Record: #20-1891

Fairway apartments Fortress Property Management    |    Angilina Lockhardt    |    Port    ,    Oregon 97230    Landlord Complaint 20-1891


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CASE CLOSED RESOLVED Oct 7, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1891 Filing Date : Aug 25, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Angilina Lockhardt RENTER : Kept Private
Property Name : Fairway apartments Fortress Property Management      
Address : Fairway Apartments 12430 NE Glisan St. Address : Kept Private
City, State - Zip : Port, Oregon - 97230. City, State - Zip : Portland, Oregon - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bugs in the apartment.
Fair Resolution according to renter :
  1. I need my deposit and rent back for another apartment.

RENTAL DETAILS
Address               :   12430 NE GLISAN ST APT 7
City, State - Zip   :   PORTLAND, OR - 97230 2152.

COMPLAINT DETAILS (from renter)

I paid for my first rent and deposit on July 17th of $2000.00. I did not move in due to the condition of the apartment. untill August 8th, 2011. They put in the carpet and I was told that the apartment was ok to move into. They were to have eradicated the problem before we moved in. We paid our rent and deposit. We moved in and the bugs were still there. I luckilly did not move in my furniture. They have supposedly treated the apartment again and the bugs are still here. My wife is about to have a baby and we need our money back to get into another apartment. We were not given information about the rental company without a great deal of problems from the manager. I am unsatisfied with how this situation was handled. My daughter had a allergic reaction and had to go to the hospital. I need all of my money back to get a new apartment. There is a great amount of drug activity at this complex. The police are constantly here. This is a very unsafe place to live besides the bed bugs. My car has been broken into and I have been threatened. I would appreciate any kind of help to get this problem resolved.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (8)
Agent Date Response
Agent Oct 7, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Sep 9, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: Friday September 16, 2011 by 7pm
Agent Sep 9, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Sep 9, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 9, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Sep 9, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 9, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 9, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.