Landlord Complaint Record: #20-1907

Timbercreek Estates    |    Stephanie Hayes    |    Lebanon    ,    Missouri 65536    Landlord Complaint 20-1907


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CASE CLOSED FORCE REQUIRED Oct 17, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1907 Filing Date : Aug 29, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Stephanie Hayes RENTER : Kept Private
Property Name : Timbercreek Estates      
Address : 1646 Timbercreek Estates Address : Kept Private
City, State - Zip : Lebanon, Missouri - 65536. City, State - Zip : Lebanon, Missouri - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Being Charged $2000 for bed bugs
Fair Resolution according to renter :
  1. Timbercreek Estates to pay for Bed Bug Extermination

RENTAL DETAILS
Address               :   1650 Timbercreek Dr. Apt. 13
City, State - Zip   :   Lebanon, Missouri - 65536.

COMPLAINT DETAILS (from renter)

I just reported that we may have bed bugs. After our conversations, the Apartment Manager (as well as district manager) insisted that, should they find bed bugs tomorrow morning at 8AM (that 8/30/2011 at 8AM), that we'll be responsible for all cost for extermination, which is likely around $2000 for heat treatment. After questioning the district manager (by phone) about our responsibility to assume the cost of the extermination, she responded, "that falls under the 'property damages' clause in your lease." And because we've reported the issue, we have choice whether to proceed with extermination. Her bottom line was: if they find bed bugs, they will exterminate, and we'll be responsible. Also, should we refuse to pay and move out, she'll report the cost to collections and it will appear on our credit report.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Aug 30, 2011 63.250.226.170 The bed bug expert just left and he found NO evidence of bed bugs. However, this does NOT change the fact that I feel deceived in our rental agreement. I would like RPA to take action against this. There are two solutions that are reasonable: 1) for the landlord to have ALL lease agreements (for all tenents) rewritten to reflect their intention to charge tenants for bed bug extermination, AS LONG AS THAT CHARGE IS CONSISTENT WITH Missouri STATE LAW. This would also provide tenants with an opportunity to cancel lease WITHOUT PENALTY; 2) or for the landlord to amend all leases in writing to state it is landlord responsibility to assume ALL COST FOR EXTERMINATION, including bed bugs.

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Oct 13, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Sep 19, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Sep 19, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Sep 9, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9286 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Sep 9, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: September 16, 2011 by 7pm
Agent Sep 9, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Sep 9, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 9, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Sep 9, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 9, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 9, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.