Landlord Complaint Record: #20-1911

Century Property Management & Sales LLC    |    Alamosa    ,    Colorado 81101    Landlord Complaint 20-1911


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CASE CLOSED MEDIATION REFUSED Oct 26, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1911 Filing Date : Aug 29, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Century Property Management & Sales LLC RENTER : Kept Private
Property Name :      
Address : 823 Main St. Address : Kept Private
City, State - Zip : Alamosa, Colorado - 81101. City, State - Zip : alamosa, Colorado - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : bed bug infestation and threats towards we the renters i.e. exterm. costs
Fair Resolution according to renter :
  1. To stop them from continued badgering and threats as to the problem at hand being ours. To release us from any costs related to exterminat

RENTAL DETAILS
Address               :   506 MURPHY DR
City, State - Zip   :   ALAMOSA, CO - 81101 2361.

COMPLAINT DETAILS (from renter)

We the residents listed above reported a bed bug infestation on Friday August 26th, 2011 to said landlord, Century Property Management LLC.. They sent out a Terminix man to investigate the problem and he determined the entire house was infested with bed bugs. I called Michelle at Century Monday August 29th, 2011 at 1:47 pm. She immediately made threats of us having to pay a $950 for the extermination and started asking all these questions in regards to where we purchased our furniture, where we purchased our bed, if we had visitors, and finished up with, " well you must have had someone over who had bugs" " what do you want to do?, she said " have to pay $950 a month to have us exterminate your house?" saying it with attitude.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Oct 26, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Sep 28, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Sep 19, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Sep 19, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Sep 9, 2011 EDIT; LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: September 16, 2011 by 7pm
Agent Sep 9, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than:
Agent Sep 9, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Sep 9, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 9, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Sep 9, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 9, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 9, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.
Agent Sep 9, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.