Landlord Complaint Record: #20-1937

Highline Meadows    |    Irene Apostolopolous    |    Castle Rock    ,    Colorado 80109    Landlord Complaint 20-1937


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CASE CLOSED RESOLVED Oct 26, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1937 Filing Date : Sep 4, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Irene Apostolopolous RENTER : Kept Private
Property Name : Highline Meadows      
Address : 3163 Soaring Eagle Lane Address : Kept Private
City, State - Zip : Castle Rock, Colorado - 80109. City, State - Zip : Centennial, Colorado - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation Extermination Cost, Physical Injury, Infested Property
Fair Resolution according to renter :
  1. Cover cost of bed bug extermination
  2. Cover cost of any property loss as a result of extermination requirements sofa and bed: $900
  3. 1 month of rent restitution for physical Injury and loss of sleep or greater at the liberty of RPA consultant (not sure what is reasonable)
  4. Re-imbursement of personal bed bug extermination activities during no-action period: 2 Homemade traps and Insecticide: $ 53:45
  5. Exercise constructive eviction If bed bug infestation does not cease within 15 days. Reasonable time to find new living arrangements

RENTAL DETAILS
Address               :   100 E HIGHLINE CIR UNIT 203
City, State - Zip   :   CENTENNIAL, CO - 80122 1059.

COMPLAINT DETAILS (from renter)

I have not encountered a Bed Bug infestation before. I entered my second year of rental on July 19th, 2011. For the entire first year there was no bed bug infestation demonstrating my properties were free of bed bugs upon initial move-in. I was not made aware of the danger of bed bugs. On August 1st, all tenants of the building received a memorandum stating that our buidling was experiencing a bed bug infestation. A K-9 sniffer unit was brough to the complex on 8/4. I was not present. I was notified by my landlord that the K-9 falied to identify any bed bugs in my apartment further demonstrating that I was not the cause of the infestation. A few weeks ago I began to notice little red bugs crawling on me about once per day. The situation has continually become progressively worse. Within the last few days i have started documenting the bed bug bites. I have been waking up daily with fresh bites for the past 2 weeks. Yesterday i began to combat the infestation personally using traps and purchased some insecticide powder today. It seems negligent to me that an entire month has passed and the bed bug situation has only grown progressively worse. I contacted my landlord today to inform her the unit has a serious bed bug problem. I was informed that I would have to pay the costs for the extermination.. A neighbor who lives upstairs told me that he too is experiencing a bed bug infestation. He also said the K-9 unit identified 2 storage units on the 1st floor as being infested. on 8/4. Over the last week I have gotten very little sleep and have experienced roughly. 70-80 bites. I was unable to sleep last night due to constant agitation and bites. Over the past 12 hours I have trapped 6 bed bugs. I have recently started documenting the bites that usually last for 2-3 days. I do not have another place to live since this unit is infested although a Walmart parking lot is sounding really good to me.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (7)
Agent Date Response
Agent Oct 26, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.

Agent Sep 9, 2011 CASE PENDING: The tenant has contacted the agent and informed the RPA that the landlord is working with the tenant to resolve this complaint. At the tenants request this case will remain open in pending status.

Agent Sep 9, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Sep 9, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Sep 9, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Sep 9, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Sep 9, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.