Landlord Complaint Record: #20-2037

Presidential Greens    |    Maribel Castellon, Maria Hernandez    |    Alexandria    ,    Virginia 22305    Landlord Complaint 20-2037


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CASE CLOSED FORCE REQUIRED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-2037 Filing Date : Sep 27, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Poor

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Maribel Castellon, Maria Hernandez RENTER : Kept Private
IProperty Name : Presidential Greens      
Address : 3804 Executive Ave Address : Kept Private
City, State - Zip : Alexandria, Virginia - 22305. City, State - Zip : Alexandria, Virginia - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bugs infestation/ not a priority, many other issues
Why Renter Filed : Learn my rights
Fair Resolution according to renter :
  1. I just want them to cancel my lease so that I am able to move out. I can not continue to live this way and pay this amount.

RENTAL DETAILS
Currently living in Rental : Yes      Property Type :
Rent : 1036 Beds : 1      Address               :   3804 Executive Ave #D22
     City, State - Zip   :   Alexandria, Virginia - 22305.
Deposit : 200 Baths : 1
Number of People in Household : 1

PRECEDING CIRCUMSTANCES
Renter has contacted landlord about problem : Yes     Written Contract : Yes
Landlord has attempted to resolve problem : Unwilling     Problem is ongoing : Yes

COMPLAINT DETAILS (from renter)

â?¢I have had my car towed from in front of my appartment on five (5) seperate occaisions. Each time, my decal was clearly visible on my car. I have since found out, the appartment community has an agreement with the tow comany where they only tow cars with out of state plates/ tags. â?¢The day I moved in, the Fire Department had to be called due to the neighboor leaving his stove and oven on. The Fire Marshall cited inspection violations. I still do not have a fire extinguisher in my appartment. â?¢A rock was thrown through my car window while parked in front of the appartment complex. â?¢I have had two unsceduled maintinance visits to the appartment where no notification was given someone would be entering into my appartment; and the second of which, I had to have the maintinance gentleman return because he left all the circut breakers switched off. â?¢When I moved in, the selves in the cabinets were not installed and took over a month to get installed. â?¢The dishwasher was not connected properly when I moved in, and as a result flooded the kitchen. â?¢I informed the front office I had a mouse in the appartment. I was handed glue traps and told to take care of the problem myself, and that a exterminator would come out to the appartment. No exterminator ever came out to my appartment. â?¢Bed bug infestation. I have not slept in my bedroom for over two weeks now. They are coming from holes in my walls. They refuse to patch holes, and it took 4 trips to the office to complain before an exterminator was sent to the appartment. â?¢Reported that my stove and oven stopped working. Took over two weeks to have a repair man come and asscess the situation. Aagin, it was not a priority for them. â?¢I was sent a nasty letter stating I would be evicted for having an impromperly installed satallitte dish. I have no dish in my or by my appartment. â?¢I have personally witnessed maintance men throwing garbage in the bushes in front of my appartment.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Nov 12, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Oct 26, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Oct 21, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Oct 7, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Oct 7, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Oct 3, 2011 ILLEGAL LOCK-OUT: The tenant has infromed the RPA that the landlord has illegally locked the tenant out of the apartment. The tenant has requested that the locks be changed... landlord non-responsive.
Agent Sep 28, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: October 6, 2011 by 7pm
Agent Sep 28, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Sep 28, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 28, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Sep 28, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 28, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 28, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.