Landlord Complaint Record: #20-2075

Hugh and Lyn Loheed    |    Des Moines    ,    Iowa 50314    Landlord Complaint 20-2075


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CASE CLOSED RESOLVED Jan 27, 2012


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-2075 Filing Date : Oct 7, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Hugh and Lyn Loheed RENTER : Kept Private
Property Name :      
Address : 822 16th Street Address : Kept Private
City, State - Zip : Des Moines, Iowa - 50314. City, State - Zip : Des Moines, Iowa - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Fixing leak; repairing walls and ceiling
Fair Resolution according to renter :
  1. Fix the leak
  2. Repair the damage to the walls and ceiling
  3. Refund the rent during the three months when they have done nothing to fix the problem

RENTAL DETAILS
Address               :   1605 Center Street Apt. #2
City, State - Zip   :   Des Moines, Iowa - 50314.

COMPLAINT DETAILS (from renter)

For over a year there have been various leaks in my apartment. The first occured in the upper storage area when the shower from the apartment above leaked and damaged personal property. There was more damage caused by a leak near the pipes which go through my apartment to the ones above. The ceiling there is damaged as is the wall which is beginning to bulge. The worst damage is above the antique fireplace. For the past three months water has been dripping and pouring down. When I brought this to Lyn Loheed's attention, she casually glanced up at it and said it was the rain and there was nothing she could do. It wasn't raining that day and the leak occurs every day whether rain or shine. Then she started saying there was an agreement we made with each other. There is not nor has there ever been an agreement between the two of us where she collects my rent but doesn't fix anything. After three complaints, her husband Hugh started to come over. He said something should be done about it but he didn't deal with the apartments that was his wife's business. He brought over a plastic tub to sit on the fireplace to collect the water and that was it. As I write this, the water is dripping into the tub and has been for the past four hours. The ceiling is threatening to fall in two spot and the whole wall is streaked with water stains.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Nov 12, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Oct 26, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Oct 26, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Oct 16, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: OCT 25, 2011 by 7pm
Agent Oct 16, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Oct 16, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Oct 16, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Oct 16, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Oct 16, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Oct 16, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.