Landlord Complaint Record: #20-2100

Americana Lakewood    |    Theresa Beaver    |    Lakewood    ,    Colorado 80228    Landlord Complaint 20-2100


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CASE CLOSED FORCE REQUIRED Nov 22, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-2100 Filing Date : Oct 11, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Theresa Beaver RENTER : Kept Private
Property Name : Americana Lakewood      
Address : 12598 W. Dakota Ave Address : Kept Private
City, State - Zip : Lakewood, Colorado - 80228. City, State - Zip : Lakewood, Colorado - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug complaint
Fair Resolution according to renter :
  1. Proper treatment for bed bug removal/to eradicate the problem

RENTAL DETAILS
Address               :   12586 W DAKOTA AVE APT 307
City, State - Zip   :   LAKEWOOD, CO - 80228 2532.

COMPLAINT DETAILS (from renter)

After I made several calls regarding this issue, it took 3days to reach them, I had to continue calling because no one ever actually called me back. I was told they have already had 3 other complaints regarding bed bugs and they asked that I please not let other tenants know. I thought that was also odd, in order to successfully eradicate the problem it requires that the units around mine be inspected , as well. They finally scheduled an appt for someone to come spray. I researched the how that type of treatment was done & it requires the exterminator return 4days after his 1st visit to spray again because the eggs will have hatched. Since the spray doesnt kill the eggs it requires multiple visits in the beginning to make sure they are gone. And since they have asked the tenants that have complained to not tell other tenants, then the bed bug problem will continue to grow. Its cost me a lot of money and I only receive a disability check each month. I dont even have a couch anymore. The exterminator came on sept. 21st and never returned like they were supposed to, ive left my apartment prepped so they could treat it a couple times like they should in beginning. I am disabled and had to do this preparation myself. when I call them they ask why am I so upset? Now I feel like they are retaliating against me because theyve been calling threatening to tow my vehicle because the tags are expired, which I havent had the money to get my tags renewed because Ive spent so much money in the bedbug issue. They also told me I have made the hallway in front of my unit look bad because of all the trash, but its from my bed bug preparation & I live on the 3rd floor w/ no elevator & I am disabled. My family cant even come over in fear they will spread to their home. Please help me.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Nov 22, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Nov 12, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Oct 26, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Oct 26, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Oct 17, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9125 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Oct 17, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: Oct 25, 2011 by 7pm
Agent Oct 17, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Oct 17, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Oct 17, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Oct 17, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Oct 17, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Oct 17, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.