Landlord Complaint Record: #20-2272

Landmark ridge    |    Stacey Park    |    Alexandria    ,    Virginia 22152    Landlord Complaint 20-2272


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CASE CLOSED MEDIATION REFUSED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-2272 Filing Date : Dec 7, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Stacey Park RENTER : Kept Private
Property Name : Landmark ridge      
Address : 6161 Edsall Rd Address : Kept Private
City, State - Zip : Alexandria, Virginia - 22152. City, State - Zip : Alexandria, Virginia - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbugs
Fair Resolution according to renter :
  1. Charge me for bedbugs Treatment

RENTAL DETAILS
Address               :   6161 Edsall Rd
City, State - Zip   :   Alexandria , Virginia - 22304.

COMPLAINT DETAILS (from renter)

The landlord has charged me for not being ready for bedbugs treatment even though I wasn't notified for the treatment. Also, when I moved out they charge me $ 1600

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Jan 27, 2012 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jan 3, 2012 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Dec 17, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Dec 17, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Dec 8, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: December 16, 2011 by 7pm
Agent Dec 8, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Dec 8, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Dec 8, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Dec 8, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Dec 8, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Dec 8, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.