Landlord Complaint Record: #20-2288

Deborah Romero    |    Hayward    ,    California 94544    Landlord Complaint 20-2288


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CASE CLOSED MEDIATION REFUSED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-2288 Filing Date : Dec 10, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Deborah Romero RENTER : Kept Private
Property Name :      
Address : 24330 Groom St Address : Kept Private
City, State - Zip : Hayward, California - 94544. City, State - Zip : San Pablo, California - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of Rental Agreement, Moldy Walls, Toxic Room Air
Fair Resolution according to renter :
  1. Refund $400 Deposit

RENTAL DETAILS
Address               :   24330 GROOM ST
City, State - Zip   :   HAYWARD, CA - 94544 1612.

COMPLAINT DETAILS (from renter)

As I was living in the room that I was rented out to, I was given the right to have one guest to sleep over night only once in a while. All utilities including water and electricity were provided in my $400 rent. However, the landlord saw me and a friend cook together once every week and threatened to raise my rent because I have guests over. She also told me that I use too much electricity and water even though I only visit my rented room twice per week max. In addition, ever since I've moved into the room I've progressively felt a lot of fatigue. The room has a very strong paint or chemical smell which I cannot get rid of; when I went for a doctor's visit, she suggested that I try to air out the room if I can and not breathe in too much of the fumes since it may cause my fatigue that has been ongoing since my move. Also, many nights that I was there I see very big spiders moving in the cracks of the ceiling. Lastly, my housemate has complained of mold growing on his equipment and clothes. The dishes and food making utilities are sometimes dirty to start with and she blames me for not cleaning things up when I always wash everything. She currently is refusing to give me my deposit as I leave but instead "mail" it to me. I do not know if I can trust her.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Jan 27, 2012 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jan 10, 2012 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Dec 28, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Dec 28, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Dec 17, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: December 23, 2011 by 7pm
Agent Dec 17, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Dec 17, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Dec 17, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Dec 17, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Dec 17, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Dec 17, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.