Carlsson Realty    |    Karen Carlsson    |    Pueblo    ,    Colorado 81003    Landlord Complaint 20-2316

April 2010: The first time the hot water heater broke. Had to pay to shower at a local gym, and she would not reimburse me, stating it was not an emergency issue. July 2010: At time of re-signing the lease, the property manager stated she did not have time to go over the lease again with me, and rushed me to sign it because she had somewhere else to be. Febuary 2011: The second time the hot water broke, I called her and she again told me to try to fix it myself. A repair agency came out about a week later, and stated that a part was bad, and the venting was not to code. She refused to have the venting fixed by them because of the cost, and asked me if I would do it. A month later, the hot water heater was replaced. The venting was never corrected. June 2011: Attempted to add my boyfriend onto lease. Told not to worry about it, we would just do it when I renewed the lease the next month. Also, informed manager of pets, I told her I would pay the pet deposit if neccessary or whatever was needed. She stated she would speak to the owners and get back with me. She never did. Later in the month the owners visited to check on foundation issues with the home. Owners (in the presence of the manager) stated they didn't care about the animals and it wasn't an issue for them. Told we needed to submit receipts for work done to maintain the home and any improvements made. July 2011: Attempted 4x to renew annual lease. Was told that she didn't have time because they were moving offices. Was not told about being shifted onto a month to month lease. She stated she would get back with me, and never did. September 2010: Submitted receipts for damage to property. Manager called and spoke with my boyfriend (who still wasn't on the lease) claimed she knew nothing of the animals and demanded $1k nonrefundable deposit. 2 weeks later, she called and stated she needed to do a home inspection. I am still waiting on the inspection. October 2011: Dishwasher broke, leaking water. I called, and was told to fix it myself. I refused. Finally replaced on 23 Nov. Front steps broke & pregnant sister. Called, and was told they would have someone fix eventually. 10 Dec: Gave 30 day written notice to terminate lease with post dated (dated 1 Jan 12) pro rated check. On 16 Dec the check was cashed. On 17 Dec she called me and told me they don't allow pro rated months, and that I would lose my security deposit. I called her back several times with no response.