Landlord Complaint Record: #20-4206

Country Brook Rental Condominiums    |    N/a    |    San Ramon    ,    California 94583    Landlord Complaint 20-4206


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED FORCE REQUIRED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-4206 Filing Date : Dec 21, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : N/a RENTER : Kept Private
Property Name : Country Brook Rental Condominiums      
Address : 12355 Alcosta Blvd Address : Kept Private
City, State - Zip : San Ramon, California - 94583. City, State - Zip : San Ramon, California - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Refusal to treat bed bugs
Fair Resolution according to renter :
  1. The landlord/management company pay for the heat treatment of bedbugs.

RENTAL DETAILS
Address               :   645 COUNTRYBROOK LOOP
City, State - Zip   :   SAN RAMON, CA - 94583 4481.

COMPLAINT DETAILS (from renter)

I called the office in September about bed bugs and was told that it was my fault and I would be completely responsible for the costs. I was also told there were no others complianing about this issue. Which is a lie because my friend lives in the building next to ours and had her apartment treated. (We don't visit each others apartments). I did not have the cash available at the time so I tried my best to keep them under control with washing and cleaning in the meantime.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Jan 27, 2012 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Jan 6, 2012 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jan 6, 2012 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Dec 21, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: December 30, 2011 by 7pm
Agent Dec 21, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Dec 21, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Dec 21, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Dec 21, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Dec 21, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Dec 21, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.