Landlord Complaint Record: #21-1073

Erica Cervantes    |    San Jose    ,    California 95123    Landlord Complaint 21-1073


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CASE CLOSED FORCE REQUIRED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 21-1073 Filing Date : Jan 1, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Erica Cervantes RENTER : Kept Private
Property Name :      
Address : 5611 Playa del Rey #2 Address : Kept Private
City, State - Zip : San Jose, California - 95123. City, State - Zip : San Jose, California - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Uninhabitable Apartment
Fair Resolution according to renter :
  1. Reduced rent for period of time that plumbing has been broken
  2. Move out at end of January
  3. Refund deposit
  4. Reimburse for RPA fees

RENTAL DETAILS
Address               :   1734 DAVIS ST APT 4
City, State - Zip   :   SAN JOSE, 0 - 95126 1515.

COMPLAINT DETAILS (from renter)

Hot water tap in bathtub will not turn off. Water heater must be turned off and on in order to use hot water. Can not use hot water to shower, wash hands or dishes without turning on water heater. Water heater is very hot and I have burned myself many times while attempting to turn it on. Landlord got estimate for repair in mid-July but could not afford cost and asked if she could get it fixed on August 15. Have contacted landlord many times explaining the difficulty of situation and inquiring when plumbing will be fixed. Landlord promised to send a plumber on December 23 at 1:30 to look at plumbing. Neither landlord nor plumber showed up, however, a realtor and prospective buyers arrived at the time specified for the plumber.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (1)
Agent Date Response
Agent Jan 27, 2012 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.