Landlord Complaint Record: #21-5962

Harbour Group Incorporated    |    Waterford Valley Apartments/Lisa    |    Durham    ,    North Carolina 27713    Landlord Complaint 21-5962


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CASE CLOSED FORCE REQUIRED Jun 29, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 21-5962 Filing Date : Mar 4, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Waterford Valley Apartments/Lisa RENTER : Kept Private
Property Name : Harbour Group Incorporated      
Address : 4405 Waterford Valley Drive Address : Kept Private
City, State - Zip : Durham, North Carolina - 27713. City, State - Zip : Durham, North Carolina - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Wants to break contract, monetary damage for medical, fees, furniture and personal items

RENTAL DETAILS
Address               :   4307 Waterford Valley Drive #1622
City, State - Zip   :   Durham, North Carolina - 27713.

COMPLAINT DETAILS (from renter)

I moved in October 15, 2011. Soon After I was having bites which I brushed off as mosquito bites. I began spraying regular bug spray and vaccumming and dusting constantly. It preceded to get worse, to the point I started researching the internet. I then called the leasing office and she had someone to come in. Later she called and stated that I had spiders. This was in January. She said that he would come out on February 8 and treat my apartment for spiders. So in between this time I went to the doctor because my arm was so swollen and I thought I got bit by a posionous spider. I end up going to home depot and getting spray for spider because I was still getting bit on my feet and legs. It would swell up to the point that I could barely walk. Then I got another letter in my door saying they would do a routine pesticide treatment on February the 28th, I was hoping maybe this time it will work. I took me and my infant to reside elsewhere, because she had gotten sick and was having respiratory issues. So I did not know if this was due to the bites. I came home Wednesday, February 29 and layed in the bed. I got up itching and caught the bed bug put it in a zip lock bag. Leasing Office sent out an exterminator and confirmed there was bed bugs. She stated they can do a chemical treatment. I told her after receiving some medical advice it would not be an good idea. Lisa later email me back and said that I could do an heat treatment or chemical treatment but I would somewhat be financially responsible. In an earlier telephone conversation I ask her did my apartment have an previos problem, she said that one of my neigbors did and the apartment had beein treated. After talking with someone who works there, they explain that there have been chemical and unsuccessful heat treatments in two apartments in my building and one may have benen one. I have not slept good in five months, my daughter have been sick, and I have been driving 45 min to stay elsewhere just to sleep, my daughter have been sick and i have been crying a lot due to emotional and psychological stress. Please help


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (2)
Agent Date Response
SYSTEM Jun 29, 2012 The case has been resolved as 'Force Required' !.

SYSTEM Mar 4, 2012 Complaint has been field.