Landlord Complaint Record: #21-8050

Washington    |    Van Rooy Properties    |    Indianapolis    ,    Indiana 46202    Landlord Complaint 21-8050


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CASE CLOSED CASE DROPPED Jan 10, 2013


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 21-8050 Filing Date : May 8, 2012
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter May 25, 2012
The series of e-mails clearly show that the plumbers should have been here on a Tuesday, but was changed at the last-minute. This is the day that David from the leasing office showed up with two showings unscheduled. This is when he claimed to have left a voicemail and didn't
upload Kept Private Renter May 25, 2012
The series of e-mails clearly show that the plumbers should have been here on a Tuesday, but was changed at the last-minute. This is the day that David from the leasing office showed up with two showings unscheduled. This is when he claimed to have left a voicemail and didn't
upload Kept Private Renter May 25, 2012
The series of e-mails clearly show that the plumbers should have been here on a Tuesday, but was changed at the last-minute. This is the day that David from the leasing office showed up with two showings unscheduled. This is when he claimed to have left a voicemail and didn't
upload Kept Private Renter May 25, 2012
The series of e-mails clearly show that the plumbers should have been here on a Tuesday, but was changed at the last-minute. This is the day that David from the leasing office showed up with two showings unscheduled. This is when he claimed to have left a voicemail and didn't
upload Kept Private Renter May 25, 2012
The series of e-mails clearly show that the plumbers should have been here on a Tuesday, but was changed at the last-minute. This is the day that David from the leasing office showed up with two showings unscheduled. This is when he claimed to have left a voicemail and didn't
upload Kept Private Renter May 25, 2012
The series of e-mails clearly show that the plumbers should have been here on a Tuesday, but was changed at the last-minute. This is the day that David from the leasing office showed up with two showings unscheduled. This is when he claimed to have left a voicemail and didn't
upload Kept Private Renter May 25, 2012
The series of e-mails clearly show that the plumbers should have been here on a Tuesday, but was changed at the last-minute. This is the day that David from the leasing office showed up with two showings unscheduled. This is when he claimed to have left a voicemail and didn't
upload Kept Private Renter May 25, 2012
The series of e-mails clearly show that the plumbers should have been here on a Tuesday, but was changed at the last-minute. This is the day that David from the leasing office showed up with two showings unscheduled. This is when he claimed to have left a voicemail and didn't
upload Kept Private Renter May 25, 2012
The series of e-mails clearly show that the plumbers should have been here on a Tuesday, but was changed at the last-minute. This is the day that David from the leasing office showed up with two showings unscheduled. This is when he claimed to have left a voicemail and didn't
upload Kept Private Renter May 25, 2012
The series of e-mails clearly show that the plumbers should have been here on a Tuesday, but was changed at the last-minute. This is the day that David from the leasing office showed up with two showings unscheduled. This is when he claimed to have left a voicemail and didn't
upload Kept Private RPA Mailing Center May 9, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Van Rooy Properties RENTER : Kept Private
Property Name : Washington      
Address : 1030 N. College Ave. Address : Kept Private
City, State - Zip : Indianapolis, Indiana - 46202. City, State - Zip : Indianapolis, Indiana - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Excessive showings, failure to make repairs, concern of retaliation
Fair Resolution according to renter :
  1. I don't want them showing my apartment unless the leak is fixed.
  2. I work third shift, 12 hours and a four day four off schedule. I understand the need for showing but call first and make all apointments on
  3. No retaliation. I believe the excessive showings intially was do to my complaints for repair of the leak.

RENTAL DETAILS
Address               :   1401 N PENNSYLVANIA ST APT 206
City, State - Zip   :   INDIANAPOLIS, IN - 46202 2452.

COMPLAINT DETAILS (from renter)

My bathroom has had the ceiling removed for three months now do to a leak. The leak has been ongoing for two years. I have had my ceiling torn apart 7 maybe more times. I have contacted maintenance on numerous occasions. The leak is the same leak that the tenant in apt 306 has been complaining about also. Maintenance has made attempts to fix the leak. Last year it was blamed on bad toilet habits. Maintenance even suggested to me they would be happy that the resident moved out. When a new resident moved in it was blamed on a leaking roof. In this time my ceiling was removed three times, each time the leak not repaired. I finally took video of the leak and exactly where it was located. I offered to show videos of exactly where the leak was, Maintenance has not returned. I gave up trying to get the leak repaired. Found another apartment turned in my 60 day required notice. My apartment was shown the following week. The two more appointments were made the same week, with the ceiling still in disrepair. although the appointments were cancelled and none rescheduled, Ther reaction when the potential residents looked at the apartment wasn't one that would indicate that they would rent an apartment with a ceiling torn out and wet and moldy areas above my bathroom. Despite this the leasing agent scheduled another showing the next day and one for Saturday, without even trying to have the lkeak fixed. I believe this to be excessive and an invasion of my privacy. I also believe it was retaliation for my complaining about the leak and videotaping it. Although no showing have been done since. I want a formal complaint filed for my own protection against any future invansions of my privacy or retaliation. Frankly I just want to be left alone till I move out. Since they haven't had any concern about the leak over the last two months, I really see no need for them to hurry and disrupt my life over it. Fix it when I move out.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter May 16, 2012 99.130.186.144 1.Today May 15, 2012, maintenance sent me an e-mail stating that plumbers would be arriving to fix the leak in my bathroom. Instead when we responded to the knock on the door it was the leasing manager. My wife woke me up thinking it was the plumbers, however the leasing agent stated he had left a voicemail the day before scheduling the tour. This was a lie. We at the time believed we had just missed it, but after reviewing our voice messages, there was none.

He stated that behind him his assistant would have another tour and that the tour would only last a minute or two. This was true, it was a short tour. The plumbers never showed and upon checking my e-mail I found that it would be rescheduled for Wednesday. I think what I have asked for was reasonable, fix the leak, then show the apartment.

They completely disregarded this request, the day before they were to respond to the compliant I filed with this agency. The leasing agent flat out lied that he had sent a voice mail. Frankly this seems to be more retaliation for a reasonable request to fix my bathroom leak after dealing with it for two years, a ceiling that has been torn out since Febuary or it is complete and utter lack of respect for residents or perhaps total incompetence, in either case my lease has been violated numerous times, my privacy and just they have shown a complete lack of respect.




INVESTIGATING AGENT - REMARKS (22)
Agent Date Response
SYSTEM Jan 11, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Jan 10, 2013 Case has been closed by Tenant request. Case has been dropped.
SYSTEM Jan 10, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Jun 29, 2012 Landlord Second response dead-line July 06, 2012 has been set for complaint 21-8050
SYSTEM Jun 29, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM May 25, 2012 New file uploaded by Tenant.
SYSTEM May 25, 2012 New file uploaded by Tenant.
SYSTEM May 25, 2012 New file uploaded by Tenant.
SYSTEM May 25, 2012 New file uploaded by Tenant.
SYSTEM May 25, 2012 New file uploaded by Tenant.
SYSTEM May 25, 2012 New file uploaded by Tenant.
SYSTEM May 25, 2012 New file uploaded by Tenant.
SYSTEM May 25, 2012 New file uploaded by Tenant.
SYSTEM May 25, 2012 New file uploaded by Tenant.
SYSTEM May 25, 2012 New file uploaded by Tenant.
SYSTEM May 9, 2012
Please respond to complaint within 2012-05-16.

SYSTEM May 9, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 21-8050.
SYSTEM May 9, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM May 9, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM May 9, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM May 9, 2012
Your Complaint 21-8050 has been accepted by RPA system.Now it is in process.

SYSTEM May 8, 2012 Complaint has been field.