Landlord Complaint Record: #22-9921

Ruth Grossman, Stan Grossman    |    Indianapolis    ,    Indiana 46260    Landlord Complaint 22-9921


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CASE CLOSED MEDIATION REFUSED Nov 11, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 22-9921 Filing Date : Jul 10, 2012
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 12, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Jul 22, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Ruth Grossman, Stan Grossman RENTER : Kept Private
Property Name :      
Address : 2104 Whitewood Court Address : Kept Private
City, State - Zip : Indianapolis, Indiana - 46260. City, State - Zip : Muncie, Indiana - 47303.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair issue
Fair Resolution according to renter :
  1. Tenants not to be responsible for damages that they did not cause

RENTAL DETAILS
Address               :   921 W NEELY AVE
City, State - Zip   :   MUNCIE, IN - 47303 2829.

COMPLAINT DETAILS (from renter)

Received vandal damages to garage window and pipe/downspout at front of house. Steven Burkett tried to file a police report with Office Reffitt and notified Grossmans. Steven Burkett is unable to file a police report because not a homeowner. Grossmans state that it is our responsibility to pay for the repairs for these damages. Nothing in the lease states that the tenants are responsible for damages from theft/vandalism, only damages caused by the tenants or their guests, we refuse to pay for damages and notify them if they insist again that it is our responsibility we were to file a claim and seek legal advice. Grossmans refuse to file a report due to not wishing to file an insurance claim. Grossmans respond insisting we are to pay for the damages and the lease states under the RULES AND REGULATIONS that the tenants are responsible, citing "Tenant agrees to be financially responsible for all damage to the property during his occupancy." This statement appears in the context of clogged drains (a damage caused by the tenant) and open windows (a damage caused by the tenant). Grossmans claim that there is no evidence that the broken window and downspout were caused by vandalism - why would the tenants rip out the pipe and break the garage window? We do not feel we should be responsible for the damages that we did not cause. We DO NOT own this property.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Nov 11, 2012 Case has been closed by Tenant request.
SYSTEM Nov 11, 2012 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Jul 22, 2012 Landlord Second response dead-line July 29, 2012 has been set for complaint 22-9921
SYSTEM Jul 22, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jul 12, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 18, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 22-9921 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 12, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 22-9921.
SYSTEM Jul 12, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 12, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 12, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 12, 2012 Complaint Accepted by System
SYSTEM Jul 10, 2012 Complaint 22-9921 has been filed.