Landlord Complaint Record: #22-9938

Georgetown Apartments    |    Joe    |    Belton    ,    Missouri 64012    Landlord Complaint 22-9938


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CASE CLOSED FORCE REQUIRED Mar 4, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 22-9938 Filing Date : Jul 13, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 15, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Jul 25, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Joe RENTER : Kept Private
Property Name : Georgetown Apartments      
Address : 6820 Chapel Drive Address : Kept Private
City, State - Zip : Belton, Missouri - 64012. City, State - Zip : Belton, Missouri - 64012.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Refund for 6 months rent. ($495 per month)
  2. Reimbursement for RPA fees
  3. $6,000Furniture/ clothing/ items replacement that needs to be thrown away (3 pc sectional couch, bed, sheets, ect.)
  4. Fumigation of the apartment and our parents houses after we have moved back in to them.
  5. Lease broken early with no penalties

RENTAL DETAILS
Address               :   6907 Chapel Terrace
City, State - Zip   :   Belton, Missouri - 64012.

COMPLAINT DETAILS (from renter)

About 9 months ago Matthew and I noticed bug bites on my arms and legs. I thought they were fleas since I have a dog so i treated the apartment for fleas. Then about 6 months ago I found a bed bug crawling across my pillow. We immediately put it in a baggie and took it up to our landlord. She told us that we needed to catch them in THEIR traps and then they would take care of the problem. She also mentioned that there has been a breakout before we moved in and this was not mentioned when we signed our lease. We did as we were asked, showed them to her, and still nothing was done. I began buying bug killers and putting them around the house to help keep my bites down. It is almost 6 months after my first complaint and still nothing has been done. I have severe bites on my arms, legs, torso, and now my face. I spoke with our landlord July 6, 2012 at first he said that it was our responsibility to pay for an exterminator, so I said I was going to call the Health Department. Then they said we would have an exterminator out by this week and he would notify us at least one day before they came out. Today is July 13, 2012, I got off the phone again with our landlord (3:30) and he said that our exterminator should have been here and he was going to call us back. He has not returned our phone call and there was no notification that an exterminator was going to be coming out in advanced. I have a dog and I have been at home most of the week so I am a bit confused how an exterminator came without my knowledge. I am being eaten alive and it is starting to affect my health and my job. Something needs to be done immediately before my health issues become greater or i lose my job.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Mar 4, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jul 25, 2012 Landlord Second response dead-line August 01, 2012 has been set for complaint 22-9938
SYSTEM Jul 25, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jul 15, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 21, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 22-9938 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 15, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 22-9938.
SYSTEM Jul 15, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 15, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 15, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 15, 2012 Complaint Accepted by System
SYSTEM Jul 13, 2012 Complaint 22-9938 has been filed.