Landlord Complaint Record: #22-9992

Dan alabach    |    Chesterfield    ,    Missouri 63005    Landlord Complaint 22-9992


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED RESOLVED Mar 4, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 22-9992 Filing Date : Jul 25, 2012
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Aug 8, 2012
Text exchange (7/28) (2)
upload Kept Private Renter Aug 8, 2012
Text exchange (7/28)
upload Kept Private Renter Aug 8, 2012
Text exchange (7/21 and 7/28)
upload Kept Private Renter Aug 8, 2012
Text exchange (5/8 and 7/21)
upload Kept Private Renter Aug 8, 2012
Proof of call (7/23)
upload Kept Private Renter Aug 8, 2012
Proof of call (7/19 and 7/20)
upload Kept Private Renter Aug 8, 2012
Email Exchange 4/29
upload Kept Private Renter Aug 8, 2012
Contract Page 3
upload Kept Private Renter Aug 8, 2012
Contract Page 2
upload Kept Private Renter Aug 8, 2012
Contract Page 1
upload Kept Private Landlord Aug 3, 2012
email from SRT
upload Kept Private RPA Mailing Center Jul 27, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Aug 6, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Dan alabach RENTER : Kept Private
Property Name :      
Address : 114 Woodcliffe Place Dr. Address : Kept Private
City, State - Zip : Chesterfield, Missouri - 63005. City, State - Zip : University City, Missouri - 63130.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security Deposit Problem
Fair Resolution according to renter :
  1. Refund Security Deposit
  2. Cannot accept solution but have provided alternate: $1350 refund

RENTAL DETAILS
Address               :   1241 Strassner Dr. #2411
City, State - Zip   :   Brentwood, Missouri - 63144.

COMPLAINT DETAILS (from renter)

My roommate and I moved out of our apartment on May 10th. Our contract ended on the 25th. My roommate emailed the landlord about the security deposit early June and the landlord replied saying she need to get the receipts since we left a mess in the apt - she says she needs professional cleaning for the floors, counters, painting the walls, etc. This doesn't make much sense to us because we didn't wear shoes in the apt and we didn't live in the apt that much. But we waited. 2 months passed and we didn't hear anything from her. My roommate emailed her but never got a reply. So I called her and left a message asking if we could meet in person to talk about the deposit (i didn't want to talk about it over the phone since it could easily get rude). I left another message the next day. The day after she texted me in the morning saying, "Just send me your address". I replied, "Hi Lisa, could we meet in person?" She replied, "No. I am busy this weekend and I work all next week. Then going out of town" I replied "Okay, that's alright. How much were you planning on sending?" She never replied. That conversation was on Saturday. I haven't heard back from her since. I called her on Monday, but she did not pick up. I'm not sure what to do from here.

LANDLORD / TENANT RESPONSES (6)
From Date IP Address Response
Renter Aug 21, 2012 68.37.187.135 I head meant the addresses that my roommate asked the checks to be mailed to: Masayuki Matsumoto (Please use my father's name since mail under my name is getting lost lately) 705 Township Line Rd. Belle Mead, NJ 08502 Yun Kyung Lee 1031 Highlands Plaza Dr. 514West St. Louis, MO 63110 Thanks!
Renter Aug 21, 2012 68.37.187.135 Accept Landlord's Resolution.
Landlord Aug 20, 2012 99.184.189.166 Accept Tenant's Resolution.
Renter Aug 19, 2012 72.92.31.34 I appreciate the response, Dan. Lisa’s previous resolution said “feel free to call the contractor”. So I called his number 2 times. I did show up at his door, but I didn’t know that Edgar lived there before his roommate introduced us. Additionally, I did not break or bang on any doors, nor did I have anything to do with the broken exterior door. I have friends who live in the condominiums. I also never stepped onto your private property. I gently knocked on the door and Edgar’s roommate answered. In addition, Edgar told me to call him because he wanted to speak with me. But I told Edgar that I didn't want to speak with him anymore and that he could text me if he wanted to. I just wanted to clear the above claim. I am willing to settle with the $900. I am not happy with it considering what I have been through this past month. Please send the check to me and my roommate to our respective addresses.
Renter Aug 19, 2012 72.92.31.34 Accept Landlord's Resolution.
Landlord Aug 13, 2012 99.184.189.166 Offer an Alternative Resolution.
Renter Aug 8, 2012 12.174.18.202 1.) I do not agree with the claims made regarding the conditions in which we left the apartment. I would like to see receipts dated, priced, with the phone numbers of the company providing the claimed service(s). I have politely asked to discuss the security deposit refund amount on multiple occasions, and to see the itemized receipts but have been ignored every time. (Records of ignored calls and ignored texts attached) 2.) Regarding the file attached by the landlord: The email that is attached is not what it seems. Although Edgar’s profession is a contractor - he is not the contractor of the apartment. In fact, I met with him in person and he is the current tenant of the apartment. When Edgar and I spoke regarding the painting/carpet cleaning, Edgar said “You shouldn’t have to pay for that”. I’m guessing this is why the landlord has not shown receipts - because she did not actually hire these workers. Edgard, the current tenant, did. 3.) According to the contract, the security deposit was due back to the tenants (less any repair costs) within 10 days of the lease ending on 5/20. (Contract attached) We moved out of the apartment on 5/8. 4.) The landlord visited our apartment March 25th at 11AM to change our water filter. At that time, landlord saw the loose screws on the cabinet/drawer, and verbally stated that they needed to fix it. 5.) I texted the landlord about the clogged toilet the morning after it happened on May 8th. I received no response from her. (Ignored text attached) 6.) In addition, my roommate emailed the landlord about the security deposit on April 29th regarding our respective addresses that our security deposit would have been refunded to. Landlord replied to that email (meaning that she received) but ignored the contents. (Record of email also attached) 7.) Because of the above conditions (fraudulent use of email, poor communication from landlord, and a security deposit refund late over 2 months), my offering resolution is a full refund of $1350. If appropriate and honest communication is not established, I will consider using additional methods.
Renter Aug 8, 2012 12.174.18.202 Explain why you can't accept / Offer Alternative Resolution.
Landlord Aug 3, 2012 99.184.189.166 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (24)
Agent Date Response
SYSTEM Mar 4, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Aug 8, 2012 New image uploaded by Tenant.
SYSTEM Aug 8, 2012 New image uploaded by Tenant.
SYSTEM Aug 8, 2012 New image uploaded by Tenant.
SYSTEM Aug 8, 2012 New image uploaded by Tenant.
SYSTEM Aug 8, 2012 New image uploaded by Tenant.
SYSTEM Aug 8, 2012 New image uploaded by Tenant.
SYSTEM Aug 8, 2012 New image uploaded by Tenant.
SYSTEM Aug 8, 2012 New image uploaded by Tenant.
SYSTEM Aug 8, 2012 New image uploaded by Tenant.
SYSTEM Aug 8, 2012 New image uploaded by Tenant.
SYSTEM Aug 6, 2012 Landlord Second response dead-line August 13, 2012 has been set for complaint 22-9992
SYSTEM Aug 6, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Aug 3, 2012 New file uploaded by Landlord.
SYSTEM Jul 27, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 02, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 22-9992 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 27, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 22-9992.
SYSTEM Jul 27, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 27, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 27, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 27, 2012 Complaint Accepted by System
SYSTEM Jul 25, 2012 Complaint 22-9992 has been filed.