Landlord Complaint Record: #22-9993

Lisa Alabach    |    Chesterfield    ,    Missouri 63005    Landlord Complaint 22-9993


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CASE CLOSED FORCE REQUIRED Mar 4, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 22-9993 Filing Date : Jul 25, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 27, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Lisa Alabach RENTER : Kept Private
Property Name :      
Address : 114 Woodcliffe Place Dr. Address : Kept Private
City, State - Zip : Chesterfield, Missouri - 63005. City, State - Zip : University City, Missouri - 63130.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security Deposit Problem
Fair Resolution according to renter :
  1. Refund Security Deposit

RENTAL DETAILS
Address               :   1241 Strassner Dr. #2411
City, State - Zip   :   Brentwood, Missouri - 63144.

COMPLAINT DETAILS (from renter)

My roommate and I moved out of our apartment on May 10th. Our contract ended on the 25th. My roommate emailed the landlord about the security deposit early June and the landlord replied saying she need to get the receipts since we left a mess in the apt - she says she needs professional cleaning for the floors, counters, painting the walls, etc. This doesn't make much sense to us because we didn't wear shoes in the apt and we didn't live in the apt that much. But we waited. 2 months passed and we didn't hear anything from her. My roommate emailed her but never got a reply. So I called her and left a message asking if we could meet in person to talk about the deposit (i didn't want to talk about it over the phone since it could easily get rude). I left another message the next day. The day after she texted me in the morning saying, "Just send me your address". I replied, "Hi Lisa, could we meet in person?" She replied, "No. I am busy this weekend and I work all next week. Then going out of town" I replied "Okay, that's alright. How much were you planning on sending?" She never replied. That conversation was on Saturday. I haven't heard back from her since. I called her on Monday, but she did not pick up. I'm not sure what to do from here.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (8)
Agent Date Response
SYSTEM Mar 4, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jul 27, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 02, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 22-9993 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 27, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 22-9993.
SYSTEM Jul 27, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 27, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 27, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 27, 2012 Complaint Accepted by System
SYSTEM Jul 25, 2012 Complaint 22-9993 has been filed.