Landlord Complaint Record: #23-0019

The Foothills    |    Monica Cruz    |    Englewood    ,    Colorado 80110    Landlord Complaint 23-0019


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CASE CLOSED RESOLVED Mar 4, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-0019 Filing Date : Jul 29, 2012
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 31, 2012
These are pictures of some of the bites I sustained after 3 treatments and an inspection saying it was under control.
upload Kept Private Renter Jul 31, 2012
These are pictures of some of the bites I sustained before and during three week treatment of my apartment
upload Kept Private RPA Mailing Center Jul 29, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Aug 8, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Monica Cruz RENTER : Kept Private
Property Name : The Foothills      
Address : 3205 W Floyd Ave Address : Kept Private
City, State - Zip : Englewood, Colorado - 80110. City, State - Zip : Englewood, Colorado - 80110.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Continuation of Bed Bug Problems
Fair Resolution according to renter :
  1. Immediate termination of lease with no penalties

RENTAL DETAILS
Address               :   3175 W FLOYD AVE # D204
City, State - Zip   :   ENGLEWOOD, CO - 80110 7236.

COMPLAINT DETAILS (from renter)

After undergoing three weeks of insect treatments which displaced me from my home, I returned and was assured the problem was solved after an additional inspection. However after only one week I suffered two bites on my left hand, at the start of the following week, I woke up to find three bites on my lower left leg, one large bite on my upper left leg and five bites on my upper arm. I have a severe reaction to the bites that displays itself for over a week and causes pain. After speaking with my upstairs neighbor, who is also affected, he notified me that he has continued to see bugs and receive bites even after multiple treatments by the exterminator. He shared that the exterminator has been to multiple apartments within my building. The bugs have made my apartment uninhabitable and I believe that this infestation is no where close to being in control.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Aug 6, 2012 75.166.74.124 Accept Tenant's Resolution.

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM Mar 5, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 4, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Aug 8, 2012 Landlord Second response dead-line August 15, 2012 has been set for complaint 23-0019
SYSTEM Aug 8, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jul 31, 2012 New file uploaded by Tenant.
SYSTEM Jul 31, 2012 New file uploaded by Tenant.
SYSTEM Jul 29, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 04, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0019 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 29, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0019.
SYSTEM Jul 29, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 29, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 29, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 29, 2012 Complaint Accepted by System
SYSTEM Jul 29, 2012 Complaint 23-0019 has been filed.