Ivy Commons    |    Pamela Ringo    |    Marrietta    ,    Georgia 30060    Landlord Complaint 23-0160

After moving into Ivy Commons around March of this year, my family noticed bites on their bodies in less than a months time. We proceeded to inform the management staff of the community and they stated that it could be "bed bugs." We were than advised that the community has had the problem before and it would not be a problem for them to send someone out to inspect the apartment. After several days of informing the management staff of the problem, we got no response and we decided to follow up with them. During the follow up, they told us that the inspection and treatment could be around $500 or more, which we would have to be 100% responsible for. After hearing this, we were outraged because we had never had bed bugs before and was blindsided by something that has nothing to do with us moving in. I recommended that if we would pay any money, we would rather have a company come in of our choosing. Ivy Commons management stated that "there is not a company that will give you a better deal and we are going to execute the extermination regardless". At this time, I became very upset and went to speak with the property manager, Pamela. I let her know that we are NOT responsible and I would not be paying for something I did not cause. We eventually came to an agreement that I could pay half the total amount of the charges and they could pay the other half, which would be broken up into several payments throughout my rental term. Pamela also stated that she only had to get permission from her corporate office to pay the other half and she understood I would not pay more than my half regardless of their decision. Pamela told me that she would contact me within a few days to let me know how they responded. A week later, I had yet to hear from Pamela, so I called her to find out what was going to happen. At this point and time, the apartment had not yet been exterminated, yet Pamela advised to me that she will contact me when she got confirmation from her superiors. Meanwhile, about a week later they sent out someone to exterminate the apartment. Now, after more than 3 months later, I recieved my monthly rental bill with charges that state I am to pay $250 for damages and $250 for beggining balance per the actual billing statement. The managment staff statd that we were responsible for the full charges, which was $500, and they had no other way of labeling the charges on the bill. I feel as if the managment is being misleading and unethical.