Landlord Complaint Record: #23-0181

MONTERRA APARTMENTS    |    CORIN    |    PHOENIX    ,    Arizona 85008    Landlord Complaint 23-0181


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CASE CLOSED FORCE REQUIRED Mar 4, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0181 Filing Date : Aug 30, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 3, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : CORIN RENTER : Kept Private
Property Name : MONTERRA APARTMENTS      
Address : 1333 N 24TH ST Address : Kept Private
City, State - Zip : PHOENIX, Arizona - 85008. City, State - Zip : PHOENIX, Arizona - 85008.
Phone : Kept Private Phone : Kept Private

COMPLAINT : BED BUGS AND NOISY NUMBERS
Fair Resolution according to renter :
  1. TO BE ALBE TO BREAK OUR LEASE WITH NO PENALTIES AND GET SOME OF OUR DEPOSIT BACK TO HELP WITH MOVING AND FURNITURE

RENTAL DETAILS
Address               :   1333 N 24TH ST
City, State - Zip   :   PHOENIX, Arizona - 85008.

COMPLAINT DETAILS (from renter)

WE HAVE HAD BED BUGS SINCE MARCH 2 MONTHS AFTER MOVING IN. THEY HAVE SPRAYED MULTIPLE TIMES AND CLEARED OUR HOUSE MULITPLE TIMES BUT WE ARE STILL GETTING BIT. WE ASKED ABOUT OTHER SOLUTIONS AND THEY SAID THAT ALL THEY OFFER FOR NO CHARGE IS SPRAYING AND ANYTHING ELSE WOULD BE AT OUR EXPENSE. I AM ALLERGIC TO THE BITES AND THEY ARE CAUSING NO SLEEP AND MAJOR ANXIETY FOR US. WE HAVE NO BED AND ARE ON THE FLOORS AND LIVING OUT OF RUBBER MAID TUBS FOR FEAR THAT THEY WILL GET IN THE CLOTHES. I HAVE PICTURES OF THE WAY WE ARE LIVING AS WELL AS ALL THE BITES. WE HAVE SPOKE WITH THE PROPERTY MANAGERS (WEILDER) BUT THEIR RESPONSE WAS THE SAME . THEY SENT SOME TO COME AND SPRAY AGAIN. WITH NO LUCK. ALSO WE HAVE COMPLAINED MULTIPLE TIMES ABOUT THE UPSTAIRS NEIGHBORS AND NOTHING IS BEING DONE ABOUT THAT. OUR BIGGEST CONCERN ARE THE BUGS BECAUSE WE ARE ALLERGIC TO THE BITES AND THEY ARE CAUSING SEVERE PAIN AND DISCOMFORT NOT TO MENTION SLEEPLESS NIGHTS.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
SYSTEM Mar 4, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Sep 11, 2012 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 10, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Sep 3, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 09, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0181 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 3, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0181.
SYSTEM Sep 3, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Sep 3, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Sep 3, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Sep 3, 2012 Complaint Accepted by System
SYSTEM Aug 30, 2012 Complaint 23-0181 has been filed.