Landlord Complaint Record: #23-0296

Carriage Park Apartments    |    Danielle D. Cannon    |    Pittsburgh    ,    Pennsylvania 15220    Landlord Complaint 23-0296


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CASE CLOSED UNRESOLVED Mar 4, 2013


UNRESOLVED COMPLAINT: Despite mediation efforts; neither party could reach an agreement that was accepted by the other party.
 



Case Number : 23-0296 Filing Date : Sep 20, 2012
Investigating Agent : Kept Private Case Disposition : Unresolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Sep 26, 2012
I have never provided any consent agreement after June 28 th treatment .what ever they have given is a breach of agreement.Entering apartment without proper notice about treatment.
upload Kept Private Renter Sep 20, 2012
Leasing Authority never issued a letter for successful bed bug treatment after July 7 and asking to pay for bed bug treatment after vacating apartment.
upload Kept Private Renter Sep 20, 2012
Apartment authorities mentioning not able to extended the notice letter which not having any further information why extensions was declined.When we contacted it was mentioned the apartment was not hygienic.
upload Kept Private Renter Sep 20, 2012
Notice given to vacate on August 30 2012 mentioning final rent amount to be paid.
upload Kept Private Renter Sep 20, 2012
Instructions to be followd for heat treatment will be carried on June 28 2012.
upload Kept Private Renter Sep 20, 2012
The Agreement given to follow instructions and clearly stating a heat treatment will be carried on June 28 2012.
upload Kept Private Renter Sep 20, 2012
The letter taken as a poof of live bed bugs in the apartments
upload Kept Private RPA Mailing Center Sep 21, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Danielle D. Cannon RENTER : Kept Private
Property Name : Carriage Park Apartments      
Address : Carriage Park Apartments #300 Chatham Park Drive Address : Kept Private
City, State - Zip : Pittsburgh, Pennsylvania - 15220. City, State - Zip : pittsburgh, Pennsylvania - 15220.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problems
Fair Resolution according to renter :
  1. Refund $99 Deposit Bed Bug charges collected($963 Reimburse for RPA® Fees
  2. Return of balance if Paid on (09/27/2012) after vacating apartment ($963) .

RENTAL DETAILS
Address               :   528 chatham Park Drive # APT 2A
City, State - Zip   :   pittsburgh, Pennsylvania - 15220.

COMPLAINT DETAILS (from renter)

I was given a notice to pay for the bed bug infestation treatment (Heat treatment costing $963) on June 25 2012.The letter clearly states it is a heat treatment with the date June 28 th 2012.It also clearly states a statement "Your home will also be re-inspected within 7-10 days to ensure that the treatment has been successful.You will receive a letter indicating so". There is a enclosed consent & agreement form which has all the instructions to follow on the treatment day. I have followed and given the agreement to treat the apartment and to pay the amount mentioned in the letter.The treatment was done as scheduled. Till july 7 2012 I did not receive any letter regarding the treatment was successful or not.On july 7 2012 I reported a live bedbug in my apartment taking the live bug to office and a letter was given for the same. After which I have contacted the office many times to know what will be the next step to treat the bed bugs.There was notice or official communication regarding the treatment.How to prepare for treatment or when the next heat treatment for which I have charged for $963. I have several times reported to help line to close the cracks in bed room wall at top which never taken care. we have given a notice to vacate the apartment on august 30 2012 which was accepted and a letter was given.When we have applied for extension it was rejected as we did not maintain the apartment in a hygiene condition. So we have been sent a notice after vacating the apartment regarding the bed bug infestation and the payment as we did not cooperate for treatment. We could not understand when the treatment was scheduled and what kind of treatment and what are instructions to be followed.The apartment was never inspected before we vacated on Aug 30 2012 and we have never received letter that a successful bed bug heat treatment was carried. I would like to ask if a treatment was not successful either it should be carried again or if some type of treatment changes it should be informed . We want our money back as the treatment was not successful and they have failed to do the same treatment mentioned in the agreement.We were never given a notice about the treatment tenure or instructions of what they doing after july 7 2012

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Sep 26, 2012 161.150.2.29 I would like to ask the following points from the clarification given by landlord. Verified bed bug infestation 11/23/11 Sent bed bug treatment instructions 11/26/12 Resident returned signed consent and agreement 11/30/11 Unit treated for bed bugs 4/13/12 I WOULD LIKE TO ASK IF THE CONSENT
Renter Sep 26, 2012 161.150.2.29 Explain why you can't accept / Offer Alternative Resolution.
Landlord Sep 26, 2012 24.131.220.186 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (18)
Agent Date Response
SYSTEM Mar 5, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 4, 2013 The case has received a disposition of: 'Unresolved' Neither party was able to reach an agreement or resolution.
SYSTEM Sep 26, 2012 New image uploaded by Tenant.
SYSTEM Sep 21, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Sep 21, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 27, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 21, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0296.
SYSTEM Sep 21, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Sep 21, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Sep 21, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Sep 21, 2012 Complaint Accepted by System
SYSTEM Sep 20, 2012 New image uploaded by Tenant.
SYSTEM Sep 20, 2012 New image uploaded by Tenant.
SYSTEM Sep 20, 2012 New image uploaded by Tenant.
SYSTEM Sep 20, 2012 New image uploaded by Tenant.
SYSTEM Sep 20, 2012 New image uploaded by Tenant.
SYSTEM Sep 20, 2012 New image uploaded by Tenant.
SYSTEM Sep 20, 2012 Complaint 23-0296 has been filed.