Landlord Complaint Record: #23-0307

WATERSIDE APARTMENTS    |    Jonathan Conners    |    RESTON    ,    Virginia 20194    Landlord Complaint 23-0307


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CASE CLOSED MET MINIMUM REQUIREMENT Mar 4, 2013


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 23-0307 Filing Date : Sep 25, 2012
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 16, 2012
upload Kept Private Renter Oct 16, 2012
upload Kept Private Renter Oct 16, 2012
upload Kept Private Renter Sep 26, 2012
Since January 2012 when I moved into the apartment, I have been getting bitten by bed bugs. Over time, my allergic reaction to the bites has gotten more severe. I got bitten on Friday, September 21st, and by Saturday, I had hives around my neck, chin, and scalp. I found a bed bug on the wall, Tuesday, September 25th.
upload Kept Private RPA Mailing Center Sep 26, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Oct 6, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Jonathan Conners RENTER : Kept Private
Property Name : WATERSIDE APARTMENTS      
Address : 12032 WATERSIDE VIEW DR 11 Address : Kept Private
City, State - Zip : RESTON, Virginia - 20194. City, State - Zip : RESTON, Virginia - 20194.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Heat treatment by professional company to kill bed bug infestation
  2. Heat treatment cost covered by Equity Residential
  3. Equity Residential move my furniture to and from other location while my leased apartment is having heat treatment
  4. Equity Residential cover cost of moving my furniture while my leased apartment is treated
  5. Equity Residential deduct days not able to live in apartment from monthly rent along with Equity paying for kennel fees for cat while apartment is being treated.

RENTAL DETAILS
Address               :   12022 WATERSIDE VIEW DR APT 21
City, State - Zip   :   RESTON, Virginia - 20194.

COMPLAINT DETAILS (from renter)

Moved into my apartment in January 2012. Contacted the leasing office to inform them of bed bug infestation a week after moving into the apartment. Treatment of my infested apartment consisted of approximately eight chemical treatements. Have consistently been notifying Property Manager of finding bed bugs since occupation of apartment. Still finding bed bugs in apartment. Found one this morning on the wall. Have asked Property Manager for bed bug heat treatment since chemical treatment is not killing all of the bed bugs, but was told that this is not an option.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Oct 3, 2012 67.106.80.81 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM Mar 5, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 4, 2013 The case has been resolved as 'Met Minimum Requirement'.
SYSTEM Oct 6, 2012 Landlord Second response dead-line October 13, 2012 has been set for complaint 23-0307
SYSTEM Oct 6, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Oct 4, 2012 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 03, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Sep 26, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 02, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0307 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 26, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0307.
SYSTEM Sep 26, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Sep 26, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Sep 26, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Sep 26, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Sep 26, 2012 Complaint Accepted by System
SYSTEM Sep 26, 2012 New file uploaded by Tenant.
SYSTEM Sep 25, 2012 Complaint 23-0307 has been filed.