Landlord Complaint Record: #23-0383

Deer wood meadows    |    Cheryl Small, Property Manager    |    Greensboro    ,    North Carolina 27410    Landlord Complaint 23-0383


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CASE CLOSED MET MINIMUM REQUIREMENT Mar 26, 2013


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 23-0383 Filing Date : Oct 15, 2012
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Oct 16, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Cheryl Small, Property Manager RENTER : Kept Private
Property Name : deer wood meadows      
Address : 5855 old oak ridge rd Address : Kept Private
City, State - Zip : Greensboro, North Carolina - 27410. City, State - Zip : greensboro, North Carolina - 27410.
Phone : Kept Private Phone : Kept Private

COMPLAINT : bed bugs
Fair Resolution according to renter :
  1. waiving charge

RENTAL DETAILS
Address               :   5855 old oak ridge rd apt # 1104
City, State - Zip   :   greensboro, North Carolina - 27410.

COMPLAINT DETAILS (from renter)

i live in this apt for almost three years now , last month i noticed the bugs in the apt and management maintenance checked it out and say its bed bugs and they had to take care of it , they ask me to don't be in the apt for some hours to take care of this issue ,then last week they sent me letter with bill of $3,155. the cost to remediate the bed bug infestation ,...and i don't know anything about this bugs where it came from,i moved to this apt like 3 years ago it means its not my responsibility because i didn't bring it ..

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Oct 27, 2012 174.98.110.54 because of i request changing my apt for another apt because of this bugs and they said thy will send a maintenance guy to check it out ,then they said that i cant move to another apt because if i do the bugs will move with my furniture, so they had to take care of it, i live in this apt 1104 for 3 years and i haven't have any problem before ,it means this bugs walked to my apt lately from somewhere else ..
Renter Oct 27, 2012 174.98.110.54 Explain why you can't accept / Offer Alternative Resolution.
Landlord Oct 22, 2012 97.66.133.178 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Mar 27, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 26, 2013 The case has been resolved as 'Met Minimum Requirement'.
SYSTEM Oct 24, 2012 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 23, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Oct 16, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 22, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0383 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 16, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0383.
SYSTEM Oct 16, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Oct 16, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Oct 16, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Oct 16, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Oct 16, 2012 Complaint Accepted by System
SYSTEM Oct 15, 2012 Complaint 23-0383 has been filed.