Landlord Complaint Record: #23-0394

Heathmoore Apartments    |    Christie Wilkinson    |    Louisville    ,    Kentucky 40241    Landlord Complaint 23-0394


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0394 Filing Date : Oct 17, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 17, 2012
These are bite marks on my girlfriends shoulder
upload Kept Private RPA Mailing Center Oct 18, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Oct 28, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Christie Wilkinson RENTER : Kept Private
Property Name : Heathmoore Apartments      
Address : 11559 Ford Place Address : Kept Private
City, State - Zip : Louisville, Kentucky - 40241. City, State - Zip : Louisville, Kentucky - 40241.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbugs
Fair Resolution according to renter :
  1. Full Extermination of pest at the expense of property management with no costs being billed to me.
  2. Early Lease Termination Fee waived

RENTAL DETAILS
Address               :   4959 HEATHMOORE CT
City, State - Zip   :   LOUISVILLE, KY - 40241 1892.

COMPLAINT DETAILS (from renter)

About 2 weeks ago, my neighbors apartment was bombed for bedbugs. That same week I was taking my girlfriend to the E.R. from a severe allergic reaction to a bedbug bite she had sustained form sleeping in our bed. I have been a resident for three years and have never had problem with bedbugs. I've only had three neighbors since I have lived here and the only time I've had a pest problem is when I get new neighbors. Now I understand that I signed a Bedbugs Addendum when I renewed my lease but clearly this is pest problem that spread from one unit to the next and part 4 of the addendum clearly states that the complex is exempt of charges only "as a result of the negligence of the Resident(s) or any guest occupying or using the premises". It does not state as a result of the negligence of the neighbors. I have never had a problem with bedbugs in my three years living here until my neighbors unit was bombed for bedbugs. That is not a coincidence. I personally would like to know why I was not notified of this pest problem being harbored next door to me and offered an inspection and free extermination. I would like this problem dealt with promptly with no cost being billed to me for pest control. I feel let down by property management for allowing this problem to spread without warning to other tenants.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Oct 28, 2012 Landlord Second response dead-line November 04, 2012 has been set for complaint 23-0394
SYSTEM Oct 28, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Oct 18, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 24, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0394 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 18, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0394.
SYSTEM Oct 18, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Oct 18, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Oct 18, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Oct 18, 2012 Complaint Accepted by System
SYSTEM Oct 17, 2012 Case has been closed by Tenant after resolved by landlord.
SYSTEM Oct 17, 2012 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Oct 17, 2012 New image uploaded by Tenant.
SYSTEM Oct 17, 2012 Complaint 23-0394 has been filed.