Landlord Complaint Record: #23-0498

Joe Landrum    |    Springfield    ,    Tennessee 37172    Landlord Complaint 23-0498


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0498 Filing Date : Nov 8, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Joe Landrum RENTER : Kept Private
Property Name :      
Address : 2607 Landrum Ct. box 24 Address : Kept Private
City, State - Zip : Springfield, Tennessee - 37172. City, State - Zip : Springfield, Tennessee - 37172.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bug infestation, home uninhabitable
Fair Resolution according to renter :
  1. Landlord to pay for the heat treatment needed to completely remove the infestation

RENTAL DETAILS
Address               :   2607 Landrum Ct. lot 3
City, State - Zip   :   Springfield, Tennessee - 37172.

COMPLAINT DETAILS (from renter)

Immediately upon moving into the property on 8/3/2012 my children started receiving bug bites. We have recently discovered that the bug bites are due to a bedbug infestation in their rooms. When we moved into the property we had purchased new beds for the children due to they were now going to be in separate bedrooms and were no longer able to share the bed they had previously been using. They were not getting any bites prior to moving into the premises and with the beds being brand new out of the package it wasn't carried in with current bedding. The landlord was notified about the issue and only made the comment "Are you expecting me to pay for this?" and then told us we could call a pest control company to come out and us take care of it ourselves. I feel this is a problem from the previous tenants maybe having them and should not be our responsibility to cover the cost of removing the infestation from the house. When we first noticed the bites we initially thought it to be fleas due to the fact the one of the closets on the property had a strong smell of a litter box and so we started to treat the carpets in the house for that. When we went into the room to take the sheets of for cleaning them it was apparent that there were bedbugs covering the mattress under the sheets. We have already spent about $300 trying to get the cleaning items necessary to try to begin to get rid of the issue only to find out that the problem isn't one that can be fixed without professional help and the heating systems that they can use to kill them all and not just send them into hibernation until the chemicals wear off.

LANDLORD / TENANT RESPONSES (4)
From Date IP Address Response
Renter Dec 3, 2012 76.22.141.95 1.Sorry...having problems with posting updates...




2.Sorry...having problems with adding updates to complaint...
66-28-304. Maintenance by landlord
(a) The landlord shall:
(1) Comply with requirements of applicable building and housing codes materially affecting health and
(2) Make all repairs and do whatever is necessary to put and keep the premises in a fit and habitable
condition;
Renter Dec 3, 2012 76.22.141.95 1.66-28-304. Maintenance by landlord.
(a) The landlord shall:
(1) Comply with requirements of applicable building and housing codes materially affecting health and
safety;
(2) Make all repairs and do whatever is necessary to put and keep the premises in a fit and habitable
condition;
2.66-28-304. Maintenance by landlord.
(a) The landlord shall:
(1) Comply with requirements of applicable building and housing codes materially affecting health and
safety;
(2) Make all repairs and do whatever is necessary to put and keep the premises in a fit and habitable
condition;
Renter Dec 3, 2012 76.22.141.95 1.Because the landlord is continuing to refuse to do anything about the bed bug infestation it has of course gotten much worse. They have now been found in additional bedrooms and in the living room downstairs. They have even been found on the bathroom walls during the day. Our very large sectional sofa is now infested and with each passing day more and more of our personal items are being destroyed. We all have been severely and repeatedly bitten by these things. We have spent a significant amount of our own money trying to take care of this ourselves with no success. We are not in a financial position to just be able to move nor are we in a financial position to be able to replace our personal items that are being destroyed. At this point the house is no longer habitable and we have left it to go stay with family. Photos will be added to this complaint soon. We are at this point seeking legal advice due to the loss of use of the home and damage to our personal belongings.


2.66-28-304. Maintenance by landlord.
(a) The landlord shall:
(1) Comply with requirements of applicable building and housing codes materially affecting health and
safety;
(2) Make all repairs and do whatever is necessary to put and keep the premises in a fit and habitable
condition;
Renter Dec 3, 2012 76.22.141.95 1.Because the landlord is continuing to refuse to do anything about the bed bug infestation it has of course gotten much worse. They have now been found in additional bedrooms and in the living room downstairs. They have even been found on the bathroom walls during the day. Our very large sectional sofa is now infested and with each passing day more and more of our personal items are being destroyed. We all have been severely and repeatedly bitten by these things. We have spent a significant amount of our own money trying to take care of this ourselves with no success. We are not in a financial position to just be able to move nor are we in a financial position to be able to replace our personal items that are being destroyed. At this point the house is no longer habitable and we have left it to go stay with family. Photos will be added to this complaint soon. We are at this point seeking legal advice due to the loss of use of the home and damage to our personal belongings.

66-28-304. Maintenance by landlord.
(a) The landlord shall:
(1) Comply with requirements of applicable building and housing codes materially affecting health and
safety;
(2) Make all repairs and do whatever is necessary to put and keep the premises in a fit and habitable
condition;

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Mar 27, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Nov 16, 2012 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 15, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Nov 9, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 15, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0498 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 9, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0498.
SYSTEM Nov 9, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Nov 9, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Nov 9, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Nov 9, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Nov 9, 2012 Complaint Accepted by System
SYSTEM Nov 8, 2012 Complaint 23-0498 has been filed.