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CASE CLOSED |
FORCE REQUIRED |
Mar 26, 2013 |
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RENTAL DETAILS |
Address : 5150 N. 99th Ave. Apt 1051
City, State - Zip : Glendale, Arizona - 85305. |
COMPLAINT DETAILS (from renter) |
We are new tenants, as of October 13, 2012. From day 1 of move-in we have been experiencing being bitten at night and during the day, throughout the apartment by mosquitoes and recently discovered bed bugs.Both myself and my partner have never had to see or deal with these creatures until moving into our new apartment here at the Villas at Camelback Crossing. I, Heather Stephenson, my partner- Rebekah Rutledge, and our son- Nathaniel Towery have been getting bitten since our very first day here by mosquitoes and newly discovered bed bugs in our apartment. They have appeared in the living room, both bedrooms, bathrooms and in the carpet. This has been resulting in painful bites that swell up and are embarrassing to see, insomnia, lack of focus at work due to lack of sleep, paranoia, worry, possibly losing our personal belongings to these little parasitical creatures, and our happiness with our new home here. We would like to have our entire apartment treated by an exterminator that knows how to deal with these little creatures. I -Heather Stephenson, began actually seeing the cause behind the scary bites on the evening of November 13. 2012. exactly one month after moving in. We have been trying to figure out what has been biting us all in the night and causing us so much stress and discomfort. Please help us by seeking a specialist to treat this apartment as soon as possible, so we can enjoy our new home for once.
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INVESTIGATING AGENT - REMARKS (16) |
Agent |
Date |
Response |
SYSTEM |
Mar 27, 2013 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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SYSTEM |
Mar 26, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
Nov 29, 2012 |
New image uploaded by Tenant. |
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SYSTEM |
Nov 29, 2012 |
New image uploaded by Tenant. |
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SYSTEM |
Nov 25, 2012 |
New image uploaded by Tenant. |
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SYSTEM |
Nov 25, 2012 |
New image uploaded by Tenant. |
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SYSTEM |
Nov 23, 2012 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 22, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Nov 23, 2012 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Nov 15, 2012 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 21, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0525 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Nov 15, 2012 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0525. |
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SYSTEM |
Nov 15, 2012 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Nov 15, 2012 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Nov 15, 2012 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Nov 15, 2012 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Nov 15, 2012 |
New image uploaded by Tenant. |
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SYSTEM |
Nov 15, 2012 |
Complaint 23-0525 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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