Landlord Complaint Record: #23-0575

Consolidated Property Management    |    Pat Chapman    |    Lafayette    ,    Indiana 47904    Landlord Complaint 23-0575


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0575 Filing Date : Nov 27, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Nov 27, 2012
Receipt related to dry cleaning expenses

upload Kept Private Renter Nov 27, 2012
Receipts for bedbug related expenses. Relevant costs are highlighted in yellow.

upload Kept Private Renter Nov 27, 2012
Email strings supporting claims made in the letter regarding extermination rescheduling.

upload Kept Private Renter Nov 27, 2012
Photos documenting: 1. bedbug bites/marks 2. bedbugs 3. removal of bed frame and bedding where bedbugs were found

upload Kept Private Renter Nov 27, 2012
Photos documenting: 1. bedbug bites/marks 2. bedbugs 3. removal of bed frame and bedding where bedbugs were found

upload Kept Private Renter Nov 27, 2012
Photos documenting: 1. bedbug bites/marks 2. bedbugs 3. removal of bed frame and bedding where bedbugs were found

upload Kept Private Renter Nov 27, 2012
Photos documenting: 1. bedbug bites/marks 2. bedbugs 3. removal of bed frame and bedding where bedbugs were found

upload Kept Private Renter Nov 27, 2012
Photos documenting: 1. bedbug bites/marks 2. bedbugs 3. removal of bed frame and bedding where bedbugs were found

upload Kept Private Renter Nov 27, 2012
This is the initial letter sent to CPM on 11.26.12.


LANDLORD / MGR : Pat Chapman RENTER : Kept Private
Property Name : Consolidated Property Management      
Address : 1801 Main Street Address : Kept Private
City, State - Zip : Lafayette, Indiana - 47904. City, State - Zip : Lafayette, Indiana - 47904.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Intent to terminate lease due to bedbugs
Fair Resolution according to renter :
  1. Termination of lease (effective as of 12.16.12)
  2. Refund $300 deposit
  3. Compensation for bed bug related expenses, total: $510

RENTAL DETAILS
Address               :   1030 TIPPECANOE ST APT 2
City, State - Zip   :   LAFAYETTE, IN - 47904 3906.

COMPLAINT DETAILS (from renter)

Dear CPM representative, I intend to vacate my apartment on December 15th, 2012. I am doing so because of: • Existing parasite (bedbug) infestations in the building that have been a preexisting issue with the 1030 Tippecanoe Street premises. • The failure of the landlord to warn, and hence prevent, the spread of bedbugs from other apartments. On the 18th of October 2012, both Apt. 4 and Apt. 5 received bedbug treatment, but no information about this was provided to the other residents at 1030 Tippecanoe St., nor was any preventive measures taken in adjacent apartments to mitigate/contain the spread of bedbugs. As a direct consequence of this negligence my apartment (#2) was infected with bedbugs, an event that has resulted in: o Physical and psychological distress for my fiancé and I. o Physical marks on body due to bedbug bites. o Real costs: • Furniture/bedding: Bedframe and bedding had to be disposed of due to obvious signs of infestation (direct siting of bugs). Furthermore, having to wait 4 days for the exterminators made it necessary to throw out additional infested belongings. • Clothing replacement and washing/dry cleaning costs. • Purchase of bedbug sprays and preventives. o Opportunity costs: • Time spent dealing with cleaning, bedbug extermination, and washing all clothing. • Time missed at work due to bedbug prevention/treatment. • Need to vacate property for exterminator treatment twice due to landlord’s failure to provide exterminator with keys. On the first occasion (14th November 2012) I prepared the premise and vacated it for cleaning between 3pm – 9pm. It had via email been confirmed that ‘Reliable exterminators’ would have keys, and I left my phone/email details in case there would be any problems with the landlord. Upon return to the apartment it had not been treated due to both keys not having been provided by the landlord, and during all of this time the landlord made no attempt to contact me regarding this. As a result, rescheduling was necessary, and the whole preparation process needed to be duplicated. Please note that all of these harms/expenses have been throughly documented, and that it is in everybody's best interest to settle this now.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (21)
Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Dec 10, 2012 Landlord Second response dead-line December 17, 2012 has been set for complaint 23-0575

SYSTEM Dec 10, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Dec 8, 2012 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: December 07, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Dec 8, 2012 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Nov 30, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 06, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0575 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Nov 30, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0575.

SYSTEM Nov 30, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Nov 30, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Nov 30, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Nov 30, 2012 Complaint Accepted by RPA and is pending further processing.

SYSTEM Nov 27, 2012 New image uploaded by Tenant.

SYSTEM Nov 27, 2012 New image uploaded by Tenant.

SYSTEM Nov 27, 2012 New file uploaded by Tenant.

SYSTEM Nov 27, 2012 New file uploaded by Tenant.

SYSTEM Nov 27, 2012 New file uploaded by Tenant.

SYSTEM Nov 27, 2012 New file uploaded by Tenant.

SYSTEM Nov 27, 2012 New file uploaded by Tenant.

SYSTEM Nov 27, 2012 New file uploaded by Tenant.

SYSTEM Nov 27, 2012 New file uploaded by Tenant.

SYSTEM Nov 27, 2012 Complaint 23-0575 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.