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CASE CLOSED |
FORCE REQUIRED |
Mar 26, 2013 |
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RENTAL DETAILS |
Address : 1030 TIPPECANOE ST APT 2
City, State - Zip : LAFAYETTE, IN - 47904 3906. |
COMPLAINT DETAILS (from renter) |
Dear CPM representative,
I intend to vacate my apartment on December 15th, 2012. I am doing so because of:
• Existing parasite (bedbug) infestations in the building that have been a preexisting issue with the 1030 Tippecanoe Street premises.
• The failure of the landlord to warn, and hence prevent, the spread of bedbugs from other apartments. On the 18th of October 2012, both Apt. 4 and Apt. 5 received bedbug treatment, but no information about this was provided to the other residents at 1030 Tippecanoe St., nor was any preventive measures taken in adjacent apartments to mitigate/contain the spread of bedbugs. As a direct consequence of this negligence my apartment (#2) was infected with bedbugs, an event that has resulted in:
o Physical and psychological distress for my fiancé and I.
o Physical marks on body due to bedbug bites.
o Real costs:
• Furniture/bedding: Bedframe and bedding had to be disposed of due to obvious signs of infestation (direct siting of bugs). Furthermore, having to wait 4 days for the exterminators made it necessary to throw out additional infested belongings.
• Clothing replacement and washing/dry cleaning costs.
• Purchase of bedbug sprays and preventives.
o Opportunity costs:
• Time spent dealing with cleaning, bedbug extermination, and washing all clothing.
• Time missed at work due to bedbug prevention/treatment.
• Need to vacate property for exterminator treatment twice due to landlord’s failure to provide exterminator with keys. On the first occasion (14th November 2012) I prepared the premise and vacated it for cleaning between 3pm – 9pm. It had via email been confirmed that ‘Reliable exterminators’ would have keys, and I left my phone/email details in case there would be any problems with the landlord. Upon return to the apartment it had not been treated due to both keys not having been provided by the landlord, and during all of this time the landlord made no attempt to contact me regarding this. As a result, rescheduling was necessary, and the whole preparation process needed to be duplicated.
Please note that all of these harms/expenses have been throughly documented, and that it is in everybody's best interest to settle this now.
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INVESTIGATING AGENT - REMARKS (21) |
Agent |
Date |
Response |
SYSTEM |
Mar 26, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
Dec 10, 2012 |
Landlord Second response dead-line December 17, 2012
has been set for complaint 23-0575 |
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SYSTEM |
Dec 10, 2012 |
2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice) |
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SYSTEM |
Dec 8, 2012 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: December 07, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Dec 8, 2012 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Nov 30, 2012 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 06, 2012
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0575 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Nov 30, 2012 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0575. |
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SYSTEM |
Nov 30, 2012 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Nov 30, 2012 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Nov 30, 2012 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Nov 30, 2012 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Nov 27, 2012 |
New image uploaded by Tenant. |
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SYSTEM |
Nov 27, 2012 |
New image uploaded by Tenant. |
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SYSTEM |
Nov 27, 2012 |
New file uploaded by Tenant. |
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SYSTEM |
Nov 27, 2012 |
New file uploaded by Tenant. |
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SYSTEM |
Nov 27, 2012 |
New file uploaded by Tenant. |
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SYSTEM |
Nov 27, 2012 |
New file uploaded by Tenant. |
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SYSTEM |
Nov 27, 2012 |
New file uploaded by Tenant. |
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SYSTEM |
Nov 27, 2012 |
New file uploaded by Tenant. |
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SYSTEM |
Nov 27, 2012 |
New file uploaded by Tenant. |
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SYSTEM |
Nov 27, 2012 |
Complaint 23-0575 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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