Landlord Complaint Record: #23-0630

Perserves at the City Center    |    Asset Plus    |    Aurora    ,    Colorado 80012    Landlord Complaint 23-0630


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0630 Filing Date : Dec 5, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Asset Plus RENTER : Kept Private
Property Name : Perserves at the City Center      
Address : 1098 S Evanston way Address : Kept Private
City, State - Zip : Aurora, Colorado - 80012. City, State - Zip : Denver, Colorado - 80247.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit
Fair Resolution according to renter :
  1. I want deposit back 150.00 pulse the application fee

RENTAL DETAILS
Address               :   9100 E Florida Ave 12- 104
City, State - Zip   :   Denver, Colorado - 80247.

COMPLAINT DETAILS (from renter)

I was looking to move into Perserves at the city center in December, but i was told I was not approved. The lady told me i would get my deposit back in sixty days. I waited at my old address 17377 E Adriatic Pl for sixty days and the check never came i even kept the mail key for an extra week and still nothing. I called the Perserves at the city center to inform them I had moved. I have given them my new address on three different occasions and still nothing. When I call to see whats going on I get the run around. I was told to call Sharon who works in the corporate office but she never returned any of my calls. The fact it has almost been year is really upsetting that is why i am asking for my deposit and application fee.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Dec 14, 2012 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: December 13, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Dec 14, 2012 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Dec 6, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 12, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0630 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Dec 6, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0630.
SYSTEM Dec 6, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Dec 6, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Dec 6, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Dec 6, 2012 Complaint Accepted by RPA and is pending further processing.
SYSTEM Dec 5, 2012 Complaint 23-0630 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.