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| CASE CLOSED |
FORCE REQUIRED |
Mar 26, 2013 |
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| RENTAL DETAILS |
Address : 12801 Champion Forest Drive Apt# 1401
City, State - Zip : Houston, Texas - 77066. |
| COMPLAINT DETAILS (from renter) |
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I reported my first siting of the bed bugs in October 2012, I came back to the office on November 3 with a sandwich bag containing bed bugs. I was told that someone would be out that Monday to do the investigation and there would be a note with instructions left on our door for further treatment. Nothing, I went back on December 1 requesting another inspection/treatment and was told someone would come look on Monday, December 3rd, we did not get notification of our treatment date til December 6th. I inquired about how the surronding units would be handled on my visit/request on November 3 and it was explained to me that no other units would be treated until ther occupant requested it. Anyone who knows about an apartment complex you can not treat such one unit for any kind of bug or they will just migrate to another unit until they find their way back into the treated unit. these are not just any bugs, these are parasites and feed off of humans. These bugs are not hiding, you walk down the hall way and you can see them crawling down the hall way with you. you go into the two secondary bedrooms and they stay in the crease from the walls and ceiling (blood spots every where). Nightly we get a sandwich bag and a toothpick and before bed we go through the house and find all visibale bugs and proceed to put them in the sandwich bags where they eventually sufficate. Even though we do this process we are still getting eaten while watching tv on our couches and sleeping in our beds and floors. No one should have to live like this and I am prepared to report to the Health department as well as noone should be forced to live with these parasites, some of the tenants are elderly and would normally not want anyone in their units but think about it, would you want you elderly family member living in a dwelling where they are being eaten at night, blood being sucked out of them, and leaveing welps that each for hours, days, weeks, and on some people cause allergic reaction and helath problem too. I want out of this lease with the freedom to move any where with out punishment from the complex. My family has agreed that we will give up Christmas just to have a new place to live free of these parasites.
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| INVESTIGATING AGENT - REMARKS (12) |
| Agent |
Date |
Response |
| SYSTEM |
Mar 27, 2013 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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| SYSTEM |
Mar 26, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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| SYSTEM |
Dec 15, 2012 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: December 14, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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| SYSTEM |
Dec 15, 2012 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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| SYSTEM |
Dec 7, 2012 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 13, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0648 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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| SYSTEM |
Dec 7, 2012 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0648. |
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| SYSTEM |
Dec 7, 2012 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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| SYSTEM |
Dec 7, 2012 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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| SYSTEM |
Dec 7, 2012 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter |
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| SYSTEM |
Dec 7, 2012 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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| SYSTEM |
Dec 7, 2012 |
Complaint Accepted by RPA and is pending further processing. |
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| SYSTEM |
Dec 7, 2012 |
Complaint 23-0648 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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