Landlord Complaint Record: #23-0752

Park Village Apartments, Apartment office    |    BONNIE CARREIRA, MGR    |    Natick    ,    Massachusetts 01760    Landlord Complaint 23-0752


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CASE CLOSED MET MINIMUM REQUIREMENT Mar 26, 2013


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 23-0752 Filing Date : Dec 23, 2012
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Dec 28, 2012
Attached please find Lease and Addendums to Lease in accourdance to MA Housing Laws
upload Kept Private Landlord Dec 28, 2012
Attached please find Final Account Letter

LANDLORD / MGR : BONNIE CARREIRA, MGR RENTER : Kept Private
Property Name : Park Village Apartments, Apartment office      
Address : 83 Spleen Street, Address : Kept Private
City, State - Zip : Natick, Massachusetts - 01760. City, State - Zip : Charlotte, North Carolina - 28270.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Not returned
Fair Resolution according to renter :
  1. Refund Deposit and RPA fee

RENTAL DETAILS
Address               :   135 E MAIN ST APT E6
City, State - Zip   :   WESTBOROUGH, MA - 01581 2709.

COMPLAINT DETAILS (from renter)

I had vacated the apartment complex on 11/3. Till date my $500 deposit has not been returned. I got a call from Bonnie Carreria that I will not get the deposit because I had not fulfilled the apartment policy of giving 2 months notice before breaking lease. I checked my old agreement form for any such clause and I did not find any. I requested Bonnie for a copy of the agreement she was referring to by which she is refusing to give me my money. She has not reponded to me even after 7 email reminders. I was not even given a copy of my agreement when I signed it in May 2012. I had asked them many times, verbally. I need to get my money back or shown me the clause where the lease breakage clause is mentioned.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Dec 28, 2012 75.150.72.193 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Mar 27, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 26, 2013 The case has been resolved as 'Met Minimum Requirement'.
SYSTEM Dec 28, 2012 New file uploaded by Landlord.
SYSTEM Dec 28, 2012 New file uploaded by Landlord.
SYSTEM Dec 24, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 30, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0752 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Dec 24, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0752.
SYSTEM Dec 24, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Dec 24, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Dec 24, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Dec 24, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Dec 24, 2012 Complaint Accepted by RPA and is pending further processing.
SYSTEM Dec 23, 2012 Complaint 23-0752 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.