Landlord Complaint Record: #23-0875

Green briar apartments    |    Karen field    |    Lufkin    ,    Texas 75904    Landlord Complaint 23-0875


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0875 Filing Date : Jan 7, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Karen field RENTER : Kept Private
Property Name : green briar apartments      
Address : 2406 w frank ave Address : Kept Private
City, State - Zip : Lufkin, Texas - 75904. City, State - Zip : lufkin, Texas - 75904.
Phone : Kept Private Phone : Kept Private

COMPLAINT : bed bugs
Fair Resolution according to renter :
  1. split extermination cost with me, 433$ a party

RENTAL DETAILS
Address               :   2406 w frank ave apt 1512
City, State - Zip   :   lufkin, Texas - 75904.

COMPLAINT DETAILS (from renter)

I have just recently noticed my apartment has bed bugs and was told i would have to pay the total bill. the previous Friday 1/4/13 i was left a list of things to do and told the exterminators would be coming on that following Monday 1/7/13. I was on call the week of 12/31/12 to 1/6/13 so that Friday i did not make it home until around 6 PM i was surprised to see the note and bill since no one had talked to me about dates or anything so in a panic i prepared my apartment, the instructions were a little confusing and I was unable to contact anyone from the apartments or anyone from ARA exterminating and i got called out multiple times over the weekend causing more stress. this also made me have to take a day off of work at the last minute to make sure i was there when these people came into my home which created a hardship due to the fact I have only been with this new company roughly 5 months. I was also not consulted on the company used for extermination so i have no idea whether i was asked to pay a fair price or not. After being presented with a bill for 866$ I did a lot of research into bed bugs and went to the landlord and property manager with my findings and politely explained to them that since I had all new furniture when I moved here and they say there was no signs of bed bugs after the last tenant than it is impossible to place blame on either party and i proposed to split the bill with them thinking this was a fair way to treat the matter, I was immediately told the owner would not pay a dime for the extermination.

LANDLORD / TENANT RESPONSES (4)
From Date IP Address Response
Renter Mar 6, 2013 24.113.232.94 1.Landlord claims they have not received a certified letter from you. Please verify that this was signed for by landlord. Landlord is also requesting money and saying I am late in making payments towards exterminator fees.
Renter Feb 2, 2013 74.197.192.15 1.still no response from landlord and nothing has changed on my case
Renter Jan 14, 2013 74.197.192.15 1.just spoke with landlord again and was notified i may not be able to renew my lease with apartments due to me fighting the charges for bed bugs
Renter Jan 12, 2013 74.197.192.15 1.this is an update on what has been going on since last i talked to landlord........i personally called the exterminating company and got price lowered due to how little is in my apartment, today 1/12/13 my landlord left a note on my door with a payment plan to pay them back for costs so at this point i feel she is avoiding me and i am at the point of feeling harassed and discriminated on for contacting third party help also there is still mold in my apt and she knows about it but it is a health hazard. finally there was a form i was supposed to sign acknowledging ARA was coming to spray my apt which i never signed.

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jan 9, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Jan 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0875 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jan 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0875.
SYSTEM Jan 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jan 9, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jan 9, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jan 9, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jan 7, 2013 Complaint 23-0875 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.