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| CASE CLOSED |
FORCE REQUIRED |
Mar 26, 2013 |
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| RENTAL DETAILS |
Address : 20 Giordan Ct.
City, State - Zip : Staten Island, New York - 10303. |
| COMPLAINT DETAILS (from renter) |
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I heard noises above my room shortly after moving in. I moved in approximately Dec. 14, 2012. I heard scratching sound as if animal was digging into roof, with its claws. The noises persisted. Approximately Jan. 1, 2013, I addressed issue with the property manager, Mr. Frank Martinez. I told him squirrels were damaging roof of house. He laughed at my issue. The more I told him this was a serious issue, the more he laughed. I saw it was no use trying to talk to him about problem. I was telling him this more to protect landlord's property than myself.
The noises grew louder over the next two weeks. I also could hear footsteps like a mediulm- sized animal instead of a squirrel. I realized that the animal was breaking the ceiling above my room. There is an attic above my room. This means that animal was already in the attic. I again approached the property manager, Mr. Frank Martinez. on an earlier occasion, I had asked to speak to the landlord, but Mr. Martinez din't answer my text message. By now I could hear the animal loudly because it was almost breaking through my ceiling. I could actually hear it tearing up pieces of wood from above my ceiling. This time Mr Martinez acknowledged seriousness of situation. The other tenant Chris, also heard noises above his ceiling. Mr. Martinez installed device designed to drive away animals by sound waves. I still heard animal that night . I could not sleep fearing animal might break through ceiling while I was sleeping. On Jan. 18, 2013, the next day I told Mr. Martinez that the sound device did not work. He told me the instructions for sound device said it could take two weeks to drive away animals. Because it was unsafe, and also because i was afraid to fall asleep their, I proposed to him that I move to hotel until animal was removed. I would deduct cost of hotel bills from rent. He said i couldn't deduct cost of hotel bills from rent. I said I have no other choice . He said he would evict me immediately.
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| INVESTIGATING AGENT - REMARKS (9) |
| Agent |
Date |
Response |
| SYSTEM |
Mar 26, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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| SYSTEM |
Jan 21, 2013 |
CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail: A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing. |
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| SYSTEM |
Jan 21, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 27, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0978 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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| SYSTEM |
Jan 21, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0978. |
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| SYSTEM |
Jan 21, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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| SYSTEM |
Jan 21, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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| SYSTEM |
Jan 21, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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| SYSTEM |
Jan 21, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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| SYSTEM |
Jan 18, 2013 |
Complaint 23-0978 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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