Landlord Complaint Record: #23-1048

Plumer and Associates, Inc. -- John Somsky (maintenance mgr.) and Trish Murray (rental manager)    |    Philadelphia    ,    Pennsylvania 19147    Landlord Complaint 23-1048


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1048 Filing Date : Jan 25, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Plumer and Associates, Inc. -- John Somsky (maintenance mgr.) and Trish Murray (rental manager) RENTER : Kept Private
Property Name :      
Address : 226 South Street Address : Kept Private
City, State - Zip : Philadelphia, Pennsylvania - 19147. City, State - Zip : Philadelphia, Pennsylvania - 19106.
Phone : Kept Private Phone : Kept Private

COMPLAINT : No Hot Water for three days
Fair Resolution according to renter :
  1. Reduction in rent, and reimbursment for hotel

RENTAL DETAILS
Address               :   325 Spruce Street #2F
City, State - Zip   :   Philadelphia, Pennsylvania - 19106.

COMPLAINT DETAILS (from renter)

I have not had hot water for two nights and three days. I called and left a message the evening of Jan. 23 to report that the pipes appeared to be frozen and that I had no hot water. I could not shower or use the sink as the water was so cold, I could not bear to put my hands under the faucet. I have since called two more times because the pipes remain frozen. When I called John Somsky, the maintenance mgr, this morning. He was hostile and said that he "would take a shower at the gym." He said "what do you want us to do? I had my guys out yesterday. They're working on it." He did not care that the building does not have hot water. He was rude, aggressive, and would not provide a date as to when the pipes would be unfrozen. this is a problem that happens every year, but the owners refuse to spend the money to properly insulate the pipes.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Feb 4, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: February 03, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Feb 4, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jan 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 02, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1048 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jan 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1048.
SYSTEM Jan 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jan 27, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jan 27, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jan 27, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jan 25, 2013 Complaint 23-1048 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.