Landlord Complaint Record: #23-1049

Regency Luxury Apartments    |    Owners Management Company    |    Cleveland    ,    Ohio 44146    Landlord Complaint 23-1049


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1049 Filing Date : Jan 25, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Owners Management Company RENTER : Kept Private
Property Name : Regency Luxury Apartments      
Address : 25250 Rockside Road Address : Kept Private
City, State - Zip : Cleveland, Ohio - 44146. City, State - Zip : parma, Ohio - 44129.
Phone : Kept Private Phone : Kept Private

COMPLAINT : repair issue, vent for gases broken, breathing in carbon dioxide,mold,
Fair Resolution according to renter :
  1. fix the problem,move to diffeerent suite,refund rent for multiple months 11/12-2/13

RENTAL DETAILS
Address               :   5800 LAURENT DR APT 102
City, State - Zip   :   PARMA, OH - 44129 5967.

COMPLAINT DETAILS (from renter)

kitchen sink continues to back up since 11/21/12. Ive been complaing to maintenence since and theyve been down multiple times and done nothing about the smell or sink backing up. Vent that runs to roof isnt working properly.All the fumes and gases are coming back into suite. My pregnant girlfriend and one year old duaghter and i have all had breathing problems since 11/21/12 from kitchen sink not being properly vented. All those gases that are supposed to be vented out can be but not limited to mold,mildew and carbon dioxide.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Feb 2, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: February 01, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Feb 2, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jan 25, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 31, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1049 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jan 25, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1049.
SYSTEM Jan 25, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jan 25, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jan 25, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jan 25, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jan 25, 2013 Complaint 23-1049 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.