Landlord Complaint Record: #23-1076

Falls of Clear Lake    |    Lisa Vercellino    |    Webster    ,    Texas 77598    Landlord Complaint 23-1076


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1076 Filing Date : Jan 30, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Lisa Vercellino RENTER : Kept Private
Property Name : Falls of Clear Lake      
Address : 801 NASA Road 1 Address : Kept Private
City, State - Zip : Webster, Texas - 77598. City, State - Zip : Webster, Texas - 77598.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of Agreement - Bed Bugs
Fair Resolution according to renter :
  1. Reimbursement for Bed Bug exposed property

RENTAL DETAILS
Address               :   801 NASA Road 1 apt#509
City, State - Zip   :   Webster, Texas - 77598.

COMPLAINT DETAILS (from renter)

We were leased a bed beg infested apartment as a new resident. We filed the inventory stating the apartment had bugs and turned it in within the required 48 hours. We were told they would take care of it. Approx. 4 weeks later contractors confirmed the existence of the bed bugs, it was a Friday; the day before we were to move in. We moved in our things on the very next day, Saturday. We had given them our move in dates but they failed to let us know the bed bugs had not been taken care of. On that Saturday, after all our furniture was moved in, we noticed the bed bugs were still there and we immediately took our things out. All this took place in less than 4 hours, but our things were exposed. The complex knew the apartment had not yet been treated, but they didn't notify us. We feel they should be liable for the replacement of our mattress and sofa. A simple phone call would have delayed out moving in. Note: We have video and pictures of the infestation when we wrote our inventory and on the day we moved our things in.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Mar 27, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Feb 11, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: February 10, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Feb 11, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Feb 3, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Feb 3, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 09, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1076 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Feb 3, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1076.
SYSTEM Feb 3, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Feb 3, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Feb 3, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Feb 3, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jan 30, 2013 Complaint 23-1076 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.
SYSTEM Jan 30, 2013 Complaint 23-1076 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.