Landlord Complaint Record: #23-1113

Vic Green Realty, Delray Property Management, LLC    |    Dayton    ,    Ohio 45459    Landlord Complaint 23-1113


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CASE CLOSED CASE DROPPED Mar 7, 2013


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-1113 Filing Date : Feb 6, 2013
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Feb 6, 2013
It should also be noted that, when the expert came out on 2/5/13 to inspect the unit for bed bugs, he found NO EVIDENCE of prior infestation on any of our property/furniture (including this sofa and our master bedroom mattress) that we, the lessees, just moved into the unit - further indicating that problem was at the unit BEFORE we moved in.

upload Kept Private Renter Feb 6, 2013
The expert mentioned throughout this report came to the unit on 2/5/13 to do an inspection. His name was Tommy and he was from Lady Bug Pest Control in Dayton, OH. He CONFIRMED the bug in the photos here IS a bed bug. He also stated he was 98% an active infestation was present and that the unit was most likely previously treated.

upload Kept Private Renter Feb 6, 2013
The expert that came out stated this WAS a bed bug. He also stated he was 98% sure our unit was infested and most likely had been previously treated also. The expert's name was Tommy and he was from Lady Bug Pest Control in Dayton, OH.

upload Kept Private Renter Feb 6, 2013
More evidence on closet wall

upload Kept Private Renter Feb 6, 2013
Could be fecal matter. (note the red color indicating partially digested blood)

upload Kept Private Renter Feb 6, 2013
Evidence that we killed a bed bug here. The dark remnants are probably digested blood (this causes the dark spots on other surfaces when the insect has bowel movement).

upload Kept Private Renter Feb 6, 2013
A close up of the corner where bed bug habitation activity was found. (note the traps set by the expert exterminator).

upload Kept Private Renter Feb 6, 2013
Different angle of previous baseboard photo

upload Kept Private Renter Feb 6, 2013
Another area where the expert saw the fecal matter (dark areas).

upload Kept Private Renter Feb 6, 2013
We know that bed bugs often colonize in room corners. It seems strange that this wallpaper was put up in just the right place to cover any evidence of activity.

upload Kept Private Renter Feb 6, 2013
Another view of the same corner.

upload Kept Private Renter Feb 6, 2013
This was a corner in the master bedroom where the expert said the most activity was. He said the dark spots were fecal matter left by the bed bugs and they were definitely in the apartment at some point.

upload Kept Private Renter Feb 6, 2013
This was one of the bugs we captured on the first day of moving in. The were starting to crawl onto our stuff.


LANDLORD / MGR : Vic Green Realty, Delray Property Management, LLC RENTER : Kept Private
Property Name :      
Address : 901 Congress Park Drive Address : Kept Private
City, State - Zip : Dayton, Ohio - 45459. City, State - Zip : Dayton, Ohio - 45459.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Refund all monies paid to landlord/management including any rent and deposits in full
  2. Reimburse for appraised value of property damages as a result of loss of use from bed bug contamination
  3. Reimburse for any physical/mental health care obtained as a result of the infestation
  4. Immediate dissolution of the current lease contract between the lessees and the lessors; lessees can move out
  5. Management/landlord shall be responsible for disposal of contaminated property left behind in the unit

RENTAL DETAILS
Address               :   1084 BERYL TRL
City, State - Zip   :   DAYTON, OH - 45459 3966.

COMPLAINT DETAILS (from renter)

Upon moving into the property at 1084 Beryl Trail, evidence was found (live bugs) that the unit had a bed bug infestation. After seeing several of these bugs, the landlord/management agreed to send an expert to investigate the problem, who subsequently discovered bed bug activity within several rooms of the unit and estimated that the unit had been infested BEFORE the current lessees (Dustin Moses and Teri Ledford) moved in. In addition, we, the lessees, believe the unit was previously treated for bed bugs by management, which was not revealed to us upon agreeing to take possession of the unit. We believe this violates the implied habitability warranty that the landlord/management shall provide a safe and livable unit. Furthermore, the landlord/property management has verbally denied knowledge that the unit was ever infested. Even if a neighboring unit, or this unit in question itself, we believe the landlord/management has a responsibility to inform tenants/potential tenants of that knowledge. We believe that the landlord/management may have attempted to "cover up" the current infestation by denying knowledge, installing items in the unit that would assist in covering up visual cues of an infestation (new carpet, wallpaper). Furthermore, we assume that the landlord/management, regardless of the provability of the items above, accepts full responsibility for the infestation. The landlord/management has already received the same report from the expert mentioned above as we did. They then did not hesitate to attempt to contract out work for an extermination company to come spray the unit and try to contain the situation. We, the lessees, have researched bed bugs and know that they can be hard to get rid of (in many cases you can never get rid of them), or trying to sufficiently contain them can be trying on one's health both physically and mentally. We do not wish to go through any of this, especially with a 9 month old baby living with us. It is our with that our lease with the landlord/management be dissolved, and all concerned parties release from further contractual obligation. We would also request reimbursement for contaminated property that we would leave behind upon move-out (for which management would be responsible for disposing). Lastly, we would also request reimbursement for any medical services rendered to use as a result of the infestation, as well as any monies already paid to management (all deposits and rent).


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (26)
Agent Date Response
SYSTEM Mar 8, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Mar 7, 2013 Case has been closed by Tenant request. Case has been dropped.

SYSTEM Mar 7, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Feb 17, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: February 16, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Feb 17, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Feb 9, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.

SYSTEM Feb 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1113 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Feb 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1113.

SYSTEM Feb 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Feb 9, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Feb 9, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Feb 9, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Feb 6, 2013 New image uploaded by Tenant.

SYSTEM Feb 6, 2013 New image uploaded by Tenant.

SYSTEM Feb 6, 2013 New image uploaded by Tenant.

SYSTEM Feb 6, 2013 New image uploaded by Tenant.

SYSTEM Feb 6, 2013 New image uploaded by Tenant.

SYSTEM Feb 6, 2013 New image uploaded by Tenant.

SYSTEM Feb 6, 2013 New image uploaded by Tenant.

SYSTEM Feb 6, 2013 New image uploaded by Tenant.

SYSTEM Feb 6, 2013 New image uploaded by Tenant.

SYSTEM Feb 6, 2013 New image uploaded by Tenant.

SYSTEM Feb 6, 2013 New image uploaded by Tenant.

SYSTEM Feb 6, 2013 New image uploaded by Tenant.

SYSTEM Feb 6, 2013 New image uploaded by Tenant.

SYSTEM Feb 6, 2013 Complaint 23-1113 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.